Overall Ratings & Reviews Holiday Inn Express & Suites MOBILE/SARALAND by IHG, an IHG Hotel

Because my stay here was brief (arrival after midnight and departure the next morning), my review will be as well. My room was on the front of the building and there was lots of traffic noise from a nearby highway. If I stay here again next year, I will ask for a quieter room away from traffic. Luckily I had a relatively noisy AC/heating unit that drowned out the traffic noise with its steady hum. Staff was very helpful and my late arrival was not a problem. But as I was moving my belongings into my room on the 2nd floor. I passed one room with a food tray outside the door and with food from the tray spilling out onto the carpet. It looked like a pig sty and it made me wonder what kind of people were staying in that room. Why would they make no effort to clean up their mess? Some of the food was on the carpet elsewhere, away from that room. I found remnants of a Ritz cracker in front of my door (which was some distance down the hall) and picked them off the carpet with a Kleenex. I told the night clerk about the mess but I guess there was no other staff available to clean it up. It was still there the next morning so I was rolling my suitcases over food as I loaded up my car. I hope this is not typical of the guests at this hotel. I stayed here overnight last year and did not experience issues with hallway cleanliness.

The staff at this property was nothing short of AMAZINGGGGGGGGG! The guests were friendly & my kids & I had a great time! Def will be booking for future overnight stays. Also, the two ladies that were at the desk when I checked in were 1000/10!!!!! We absolutely loved them!!!! I made a reservation that had to be cancelled last min on you guys end wayyyyy back in November & she REMEMBERED! She knew who we were & we had never even been there. Her customer service was exquisite!

Was there on business with my husband so we got the Jacuzzi room. Everything was wonderful. After a hard day of travel and work, it was great to relax in the Jacuzzi tub. The staff was very friendly and the morning breakfast crew was very helpful and timely with making sure fresh food was available.

Na

Very cost efficient stay for a large family in the queen suite. Check in staff was friendly. Breakfast was solid. Beds were comfortable. Wouldn’t hesitate to stay here.

Friendly staff, clean, and quiet/comfortable

!!!

This property was home away from home.

The room was very neat and comfortable. It felt like home .

Okay

Nice and quiet

Could have been cleaner.

None

Friendly staff, easy and fast check in.

Cleanliness of the room. Staph displayed excellent customer service .

Good value for the price. Great breakfast

Bed was ok. Breakfast included was a plus.

Canceled my reservation the day of check in

little black bugs in the coffee maker area

Nice