The staff were very helpful with any request

The resort has an amazing look, particularly the outdoor areas, but the lack of maintenance is concerning. Staff were really friendly and always at hand. The outdoor pool was clean and the water was kept in proper condition, but the bridges were closed as they are falling apart. The room looked amazing, but again lack of maintenance was a negative factor. One toilet leaking water, one bathroom smelling like sewer and the bedroom walls hid a lot of damage behind the wallpaper. This could be seen in other areas of the hotel - Turkish bath out of order, hydrotub broken. Sauna, indoor pool and gym were all fine.

Large resort with 2 bedroom / 2 bathroom houses ideal for families or friends sharing. The houses have gardens that share a pool. We have been here three times now over the last 6 years and eve though it’s always enjoyable, maintenance of properties and grounds could be better. Lots of things broken in the house, housekeeping skipped one day and didn’t clean the floors the second day, playground and woodwork everywhere could do with paint. If we were to pay high season prices we could have complained Claudia at the kids club is great

Gorgeous setting. Close to town but far enough away to be serene. Super apartment style, amazing grounds and amenities. Better than a hotel for sure.

Excellent accommodation that exceeded our expectations but unfortunately the main idea of our stay was to enjoy the wellness facilities which were closed and we should have been informed prior to arrival. Being in February and the weather not being warm enough to enjoy the outdoor pool ( or beaches ) we definitely were looking forward to enjoying sauna and jacuzzi as well as indoor pool . We would have chosen another resort should we have known.

Room was spotless

2 bedroom villa was spacious. Cannot comment on pools or grounds as we visited off season. Breakfast plentiful and delicious. Kitcen not very well supplied for cooking meals , but we managed. The glass wall in one of the showers was not connected in any way to the tub, so the bathroom ended up totally flooded; housekeeping did not replace the towels we soaked from mopping it up.

Fabulous 5* resort. Sadly the indoor pool was closed. We received an appropriate gesture.

This is an excellent complex which we have stayed at many times. All rooms are large with a separate Kitchen/lounge as well as large bedrooms.

Staff lovely , so helpful ! Room great very walkable to pool , lounge. Only thing is that nothing really walkable outside of resort, needed to drive to get to town etc.But would still stay here again!

Stunning venue.

The location is perfect, but for a five star resort unfortunately it falls short especially in the properties. We stayed in a two bedroom Town House which on arrival looked fantastic, but soon noticed the poor condition internally. The living room had several loose floor tiles large chunks of plaster missing from walls and the skirting boards in an awful condition. The handrails for the stairs was a worry though they had definitely been coming away from the wall at some point and silicon had been used to try and hold the rail in place which wasn't working and clearly this is something they should address for safety purposes. Jacuzzi in each bathroom didn't work shower fixings broken or missing in each bathroom. Main bedroom balcony patio door lock was broken and the outside light didn't work.

Amazing resort!

Clean and comfortable

Resort is very family friendly. Breakfast was great and the pool was clean. I would recommend this resort.

Lovely chilled resort. We walked a lot, there’s a lot of hills nearby so be prepared for that. Otherwise taxis are very cheap

We had a nice stay at the resort. The property is clean and well equipped.

This resort has great bones. It has the potential to be great and, I think, was once, not long ago. It’s let down by the condition of the rooms/apartments. The location is good, it’s possible to walk to a few restaurants and Carvoeiro is within striking distance. Our apartment was a good size, but just needed some maintenance and updating. The dishwasher didn’t wash dishes properly. The rail on the balcony was warped, “splintery” and needed painting/staining. The fittings in the bathroom were, in some cases, missing or broken. The mats in the gym are worn thin, the floor of the gym is stained and damaged. The TV service was good in terms of choice of channel, signal was patchy though and could benefit from providing access to Netflix, Prime etc. Would I go back? Yes, right after a renovation.

We really enjoyed our stay at Monte Santo and would happily return. Our room didn’t have enough blankets or towels and when they were replaced they often weren’t replaced equally (no bath mat after cleaning, missing face clothes). Otherwise, it was a great stay

Great staff and the main pool was the main attraction. We were a group of 20 people staying in a mix of 2 bed apartments. All the rooms were good, clean and had everything you needed. We didnt need to fight for loungera in the morning but most people were quite quick to place towels. Some of the pool area had tiles that could do we replacing and some of the bridges needed attention. The Cool Bar by the pool was great for drinks, ice creams etc. The breakfast was always good, attentive staff. They offered various eggs too but no sign to say that so found out by seeing other peoples food. The nearby town of Carvoiero was great to visit too. Easy to get around in cabs and Ubers.