Overall Ratings & Reviews Embassy Suites by Hilton Sacramento Riverfront Promenade

Staff was great, room was nice and spacious and clean

We chose this hotel because we’ve always had a great experience with Embassy and we particular loved the location of this specific one. We arrived at the facility at check-in time (4pm) but were told that the room wasn’t ready. No apology, no compensation, just told that our room wasn’t ready so we had to wait. Only when pressed if there was something they could do to remedy the issue is when they started offering compensation/solution (free parking, $25 gift card to their store, and another room that was actually clean and ready). Everything was offered but we were never given anything but the ready room. Staff needs to be better trained at customer service and folllwing through on their promises.

Excellent location and the staff was very helpful and friendly

Great stay

I have always enjoyed Embassy Suites - the accommodations, happy hour, made to order breakfast is value. AND we will most likely return again in the near future

Super helpful and friendly staff, beautiful and clean room with a exceptional view! Very short Walking distance to downtown!. Best experience ever!

My family and I stay here anytime we go to Sacramento and we love it! However I was really disappointed that my shampoo and conditioner was totally empty

Staff very friendly and beautifully amenities, good job guys!

We stayed the night for a family trip to the A’s game. They had an awesome continental breakfast and they had a happy hour that had a lot of complimentary drinks with cheap food. The staff is friendly, helpful and welcoming. My only complaint is the HVAC systems in the room do not let you turn the air colder than 68, the room got exceptionally stuffy but the saving grace was our window opened 3-4” for fresh air. We will be staying here again because if thats my only complaint then its worth the $.

We absolutely loved our stay at the Embassy Suites by Hilton in Sacramento. The customer service was incredible it. The room was gorgeous- (I think we hot the room in the pictures online!) The breakfast staff and breakfast was wonderful and even the valets were exceptional. We had an amazing experience. Thank you!

Thanks

This property was possible the best my family has ever stayed at

Everything was great as always

Awesome two nights here. Great service.

Really exceeding expectations! Wonderful room and stay.

Josiha was amazingly nice and helpful

Nice hotel. Very clean

Excellent property, staff, rooms, and area.

Valley parking only, complimentary drinks were good! Looking forward to breakfast

I travel to this hotel about every three months. I recently had a stay with the most helpful staff member we were traveling for a concert and things got changed when I called for help. I was transferred six times but I did get someone right at the front desk at the hotel, we are staying. He took care of everything made sure it would all work out. Was even there when I checked in. Everything was wonderful truly appreciate Thank you, Tina