Disappointed with this 5-stars hotel. We wish for a relaxing comfortable family vacation but everything is the opposite of what we have planned—fault advertisements. No amenities like advertised. No babysitting, supervised childcare, game room, playground, spa, bar, beach bar, poolside bar, only 1 restaurant at limited hours, limited hours room service, limited hours housekeeping, 24/7 front desk, gift shop, library, concierge service, dry cleaning, laundry facilities, bbq grills, beach loungers, beach chairs umbrellas. Horrible horrible experience. We have tried to talk to the property manager on duty, but she is super rude. She doesn't have any hospitality skills at all. The water in our room is dirty brown. Internet and electricity are on and off. The worst part is it always has a big Asian water monitor (giant varanid lizard) swimming in the pool, so scary and unsafe for us and the kids. Overall is a horrible bad experience ever. Stay away from this hotel Lanta Chada hotel