We arrived at 3:30 PM and the hotel and our room was not ready. We didn't mind and went walking to the mall by the hotel. At night in our room, at around 9:30 PM a loud noise started. We turned off the AC and the problem continued on and off, but ftom 3AM on the noise, from the kitchen exhaust, didn't stop. I was not able to sleep, and in the morning i went to the lobby, I was ignored.