Elevator was broken, and we had to take the stars for the days we stayed. We were on the 4th floor, with an upstairs bar, on one of the nights there was a mariachi playing outside of our room until 1am. Hotel gave us no warring

Staff very very attentive and looked free us well.

Our stay was amazing in this historic hotel. The staff was super friendly and made us feel welcomed and at home. The amenities and the cleanliness was excellent as well. I will definitely be returning soon.

Heavy mattress

I booked a room with 2 beds. The room only had one bed. The Hotel Frances was full so we had to go find another room. We were charged anyway. Exedia.com can not be trusted. Unless I am refunded this week I will be letting Facebook, etc know

Staff very nice. Hotel is beautiful, rooms are rough. Roof top and Mariachi great. Rooms might be good for some local standards. Those from USA, go somewhere else. I hate to complain, but when there are car fresheners in the bathroom....

Clean and staff was nice.

Staff were very nice and provided great service. Room space was very small specially the bathroom and shower. Towels were very thin. Elevator was out of service multiple times.

The elevator was not working. It was hard for my brother taking the stairs.

I had to check out because elevator was not working and my mom uses a wheelchair. I need my money to be reimbursed for the hotel Frances.

It was okay for the price

Bathroom ia too small not shown in the pictures

Ubicación excelente. Agradable habitación

Amazing would recommend

Short staff. Therefore the service was poor. The bartender was high.

Room 301 is pretty beaten up, even for an historic hotel. Elevator was out of order. Beds were hard an uncomfortable, would need new mattresses. Staff was very friendly and hotel conveniently located however. Would need a bit of tender loving care, nothing major.

The hotel is in a great location, but it could offer more amenities. The bed was very uncomfortable, and having to wear a bracelet from the hotel is uncomfortable as well, as it feels like you have a tag letting everyone know you are a tourist.

Only problem was elevator was not working, water stunk, couldn’t wash my hair

Prepaid room and room was not available

Nice budget hotel