Overall Ratings & Reviews Holiday Inn A55 CHESTER WEST by IHG, an IHG Hotel

I had a lovely experience here. Starting from reception I was welcomed by Veronika a professional friendly receptionist oriented to the customer needs. The entire staff which I meted here was lovely, helpful and nice with everyone. The rooms was clean, free from odor or anything bad. The accommodation was fantastic, loads of parking spaces, restaurants close and in the hotel with very delicious meals. At restaurant I was greeted by Mrs Maria, a multi language speaker lady who was carefully helping everyone in the restaurant to have a wonderful experience. Thank you everyone. I definitely look to come back. Cheers, Flo.

Nice stay. Great staff

Nicely located with extremely good and helpful staff at the restaurant.

Spacious rooms

Access to hotel is very handy

The hotel was easy to get to. Staff were very helpful & friendly & the hotel was clean. I would definitely recommend

Lovely hotel, only one thing is water not hot enough for a bath and also bath very small, breakfast was lovely everything hot and large choice. Lady on desk was really nice , felt sorry for her running around on her own , felt should have more staff on but she kept smiling .

Polite reception staff, spacious room , good night sleep

Very modern clean and friendly

Stayed one night en route to a meeting in Ynys Mon. Easy to access and wide range of food outlets around the hotel.

Staff are some of best I have seen in these hotels

Had to move to another room as shower did not function. Staff pleasant and helpful

Clean and spacious very good quality

One night business stop over Fast checkin Nice room Good WiFi Hotel needs a freshen up But tatty Corridor smelly

Very comfy room, plenty firm pillows and towels which was great! Bath/shower was really good, nice hand/body wash to use. Very clean and well kept. Smells nice!

Located literally on the busy A55 (I did not hear traffic overnight), but has the benefit of a McDonalds, OK Diner, Starbucks for a decent coffee and a Shell garage (in addition to the bar/restaurant in the hotel itself). Ample parking, lovely staff, really clean although needs a bit of a refurb in my opinion. Shower not great in terms of power, small TV, no plugs by bed, in my room anyway. Mattress had seen better days, there was a dip on one side. Pillows weren't great but these could be changed if requested. Some oat milk sachets would be a good offering these days for the hospitality tray. Air con unit in the room was a pleasant surprise on a very warm weekend. Apprecatied that. Overall, a good enough stay, No complaints, just feedback.

Room was comfortable and clean. Disappointing that there was no biscuits in the room. Breakfast items were cold.

Great location but you need a car. Very helpful pleasant staff. Good pub style food available

2 nights very good dining roof staff great ,very friendly

good condition, quiet