Overall Ratings & Reviews Staybridge Suites RENO by IHG, an IHG Hotel

The staff was amazing.

The breakfast and social events well managed by friendly well prepared staff! Made my wife and I very comfortable! Thanks for the service!

Very comfortable

It was a pleasant Stay. Room and Area was nice. We liked that they have landry room. Parking was $5 a night which was not too bad. Only suggestion is perhaps to clean the carpet.... other than that we will stay here again.

Good

Enjoyed our stay.

5@7 are the best!!! Thank you!

Our go to hotel for all our ski trips. My kids love the breakfast here, friendly staff

A bit remote from the downtown but nice and quiet place for my needs.

Best for families. Clean rooms. Good breakfast.

The service was outstanding. It is rare to encounter the front desk, chef, and maids who were so kind and welcoming. Cleanliness seems to be the downfall. When we first got our room we quickly noticed that the toilet had not been cleaned. We walked down the hall and the maids were happy to take care of it. But once we spend a little more time in there we noticed that there were hairs on the door to the bathroom, the bathroom floor and bathtub were not cleaned either. Additionally, the silverware was also not all clean. Some were and some weren't so we had to inspect before using. If the cleaning could match the level of customer friendliness and care this would be an outstanding place to stay.

Poor quality all round. Room poorly laid-out. Hotel would appeal to families w/3 or 4 kids and a couple of dogs. NOT recommended for adults looking for a clean, quiet place to rest/recharge.

Staff is very friendly they are very accommodating to your needs when possible

AMAZING HOTEL, AMAZING STAFF! My family and I have been here for a week and we just extended our stay for 4 more days. We just moved to the area and are waiting for our home to be ready. We arrived and realized the next morning the pull out couch was broken on the bottom and wouldn’t go back in the couch. The hotel gave us a free upgrade to a 2 bedroom suite for the remainder of our stay and for the extra days we booked! Breakfast is always wonderful and “social hour” is an added plus. Free beer and wine and appetizers is a great way to end the day. The staff is so kind and friendly. I will recommend this hotel to anyone coming to Reno area as well as book it for future staycations.

Our room was very dirty every wall had something on it. There was a red stain in the living room on the carpet.Only one of the remotes worked and the kitchen staff had the worst attitude because they were under staffed and over worked. They had a mingle thing downstairs where apatizers and drinks were provided which we would have loved to sit and enjoy however the attitude of the woman pouring the drinks made me not want to go back for another we stayed maybe 5 minutes and decided to go enjoy drinks and food elswhere.

Awesome what I expected. Looks like a lot of permanent residence.

Housekeeping only after 4 days. Can’t access Netflix on room tv. Hallways and stairwells smelly (cleaning supplies?)

Quiet, rooms are small and look different than pics online. Missing a few little things like towel bars and hooks in the bathroom and no microwave. One of the staff employees was very condescending upon checking in.

Quiet, clean place, pool, buffet breakfast was good, however, fruits were not fresh as well as fried potatoes, also, when we turned on heater, the smoke alarm started to sound, had to turn it off for the night. Overall nice place.

Ok but very expensive. Staff was nice