Overall Ratings & Reviews Hilton Garden Inn Oklahoma City North Quail Springs

We arrived early for a graduation we were attending asked if we could check in early to get ready and the girl working the desk would not even look she just sat on her stool and said all of the rooms are being cleaned. There were only 3 cars in the parking lot they were not booked or overbooked. We had to go to their public bathroom to change and get ready I realize we were early but she didn’t even attempt to check to see if our room was ready even after we asked her to do so.. I think she was just lazy And I never complain or try to say anything bad but it was the worse!

The lobby has been updated but the rooms are greatly in need of updating. Technology outlets are lacking in the rooms along with total updates are needed in the bathrooms as well. Just on the shabby side.

Great overnight stay. Nice staff. The lady at the front desk was very nice as was the whole staff. The room was very clean

No inglés

VERY LOUD AND UNRELENTLESS NOISE.

Great check in

This was a typical Hilton Garden Inn stay. It as clean and comfortable. Our room was large compared to a regular hotel. The location of this property is near a lot of restaurants and shopping. I'm sure we would stay here again.

Staff exceeded in kindness and helpfulness

This property was not clean or well kept. Trash in the halls and spills down the wall in our room. Equipment beat up in room. The worse thing was that our room was left open with the locking latch in the door for 12 hours after the Maid serviced room. Upon reporting this to the front desk agent (Cooper), the agent flippantly asked him “ what do you want me to do about it?“ He then proceeded to insult my husband regarding his age. He cursed at him and asked if he wanted to “take it outside.” We checked out a day early after that incident and are still waiting for the refund for the last night that was prepaid.

The property was unfortunately not clean. There were dead bugs in my room and a gecko in my bathroom. The staff is nice and friendly however.

Black stain on carpet. Beds were very uncomfortable. Gave handicap room which didn’t request. Small bathroom counter and several electrical plugs did not work

Like stay here

We booked this hotel since it was pretty close to our family. We checked in easily with the front desk. Our room was as described. Since it was the holidays, there was a sign that stated limit housekeeping. Since we were only staying two nights, our room wasn't cleaned. We did get towels from the front desk. Overall, good stay.

Just ok…not up to hilton standards, just ok

Clean/quite rooms, professional staff.

I booked a room with two queen beds and got only a king so had to share a bed

I changed things up from my normal hotel because this was closer to my work. I checked in online the day before my stay, it told me I was good to proceed straight to my room, gave me a digital key. My flight was delayed so I didn't get to the hotel until 1am , and I waited for 5 minutes at the front desk for help (I also like a real keycard in case my phone is dead). I was exhausted so I gave up and went to my room after no one showed up to help. Got in to the room no problem. Next morning at 8am, manager plus someone else banged on my door to see if I was in there because I wasn't all the way checked in... So bizarre (and frankly upsetting because I'm sure they saw when I opened my room in their system, and they knocked without even giving me 8 hours of peace). The majority of the front desk staff have been nice. However I had an issue with my toilet running all night and lights being out, the front desk guy that helped me gave me some attitude about wanting it fixed. They did get it fixed same day though. The room is clean, however it's clear the hotel is a little older. The rooms are just *aged*. The towels are really not soft, borderline hard. The couch cushions are super squished and saggy. And the sound proofing between rooms is non existent.

Clean rooms and friendly staff

Nice place

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