Overall Ratings & Reviews Holiday Inn Express & Suites CHICAGO WEST-ROSELLE by IHG, an IHG Hotel

Moldy bathroom ceiling and room smelled like mildew. Hot tub was out of service. Pool area ceiling had part of it that fell down with black mold showing where boards were missing. Breakfast was awesome, large selection of hot food !

Great hotel! Nice breakfast

We have stayed at this hotel several times over the years as we have family in the area. For the last couple of stays, the overall condition of the hotel has really deteriorated. During this visit, upon arrival the room contained only 2 towels and 1 hand towel and 1 wash cloth. We had to request more to equal the number of guests in our room. One day, we didn’t have our room cleaned-our choice-and asked the front desk for more towels. The person on duty said there were no more just to bring our dirty ones to the front desk to be washed. What!?! My husband went to ride an exercise machine and it was broken. It has been broken for the last two years we’ve visited. Our room was a one bedroom suite. The outer lounge area did not have a tv. The only tv was located in the bedroom. We always book this type of room so know to expect a tv in the lounge area. It unfortunately appears this hotel poorly managed and/or is facing difficult times and lacks money to purchase towels, fix broken equipment, and replace room amenities. This will be our last visit to this site.

Habitacion amplia y acogedora

Staff was friendly, beds/pillows were too soft making it too uncomfortable to sleep in.

So dirty, unfriendly staff, moldy bathrooms, hot tub broken, no extra towels, ceiling broken in pool area.

Carpets are not clean

Nice clean and friendly

Nice hotel. Have stayed twice and both times have been pleasant. Friendly staff. Beds are comfortable, showers nice and hot. Free breakfast. My place to stay when visitingfamily.

The bathroom smelled like pee. and the chair in the room had a stain on the cushion as big as a dinner plate. spots all over the carpet.

We were a family of three staying for one night. The room said "sleeps 4." When we checked in, we were told there was one bed. When I questioned it, the check-in person informed me that it says that because four people can sleep in a king size bed. My twenty-year-old son won't be sleeping in bed with his parents. The check-in person was rather unpleasant and snippy, telling me, "I guess you will have a free upgrade that you don't have to pay for, but just this one time!" It was not a very nice check-in experience.

A/C down

The hotel was clean and the staff was friendly, but we were told the pool was heated and it wasn’t also the hot tub was blocked off. Others said the hot tub is always blocked off and not working. We went there because it advertised the heated pool And wonderful hot tub. So I was disappointed that we couldn’t use those.

The receptionist was very helpful and kind, we realy like the place and they have delicious breakfast. Overall great place to stay.

You have to hook up your Netflix through their TV basically otherwise no TV.

Entire facility is non smoking yet people were smoking in the rooms to the point I had to leave

The pool and hot tub were not accessible because they were broken. The shower water was either extremely hot or extremely cold (couldn't adjust the water temperature). I was very disappointed.

Coffee was not replenished when asked. A guy was passed out in the lobby. Noise outside the window with booming bass.

Everything was great the facility was clean the room was phenomenally awesome clean and the dude that checked me in was awesome I really appreciate how he was so polite and nice

I really don't think you care, but if you do you can contact me. To many issues to list.