Comfort Suites Frisco

Explore Comfort Suites Frisco
8.4
Very Good
From 1,002 reviews
Cleanliness

8.4

Room Comfort

8.6

Service and Facilites

8.6

Traveler Reviews Comfort Suites Frisco

Number of reviews per page
20
40
Top reviews
George
icon-Leisure
Leisure
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My room window faced the freeway. So very noisy. Didn't think I would ever fall asleep.
LaJarius
icon-Business with Children
Business with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great staff. Lady became very good friends with my 5 month old baby boy
Natalie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Older property, but everyone and all the amenities were welcoming and adequate. Breakfast had everything to make for a satisfying start to our day. The room was clean and comfortable. Location was convenient to events, restaurants, grocery store, and shopping.
Jill
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The staff were great. The bed was very firm and comfortable. The AC was good but noisy at times. The water pressure was good. The couch in my room was awful. The room was clean and smelled fine. The hall on the 2nd floor smelled like bleach and mildew, and one day those smells with lemon. Very awful. I was congested the whole time I was there and now I am wondering if it was the hall.
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Ria
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything is pretty good but definitely could use an update. There was also a strong musty smell in the hallways but thankfully not inside room.
Andreina
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was ok. Bathroom not too bad
Dean
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We were scheduled for a 3 night stay but after day 2. The room was clean and acceptably average. However, the hotel has a serious "take your breath away" mold smell. I don't think the staff is even aware how bad it is, but I think there could be a serious health issue present. They need to address the problem, it's not normal.
Carla
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The sofa couch was stained to the point we did not want to sit on it. When we undid the sofa to pull out the sofa bed, there were crumbs, chips, food debris all over it. The matress had a spot that appeared to be dried up vomit. It was disgusting! Can you plese make sure the cleaning staff attends to the sofa couch as well? A vacumme? The pool did not have towels for 2 days. There was food and crumbs around the tables. The pool furniture was broken and not safe to sit on. The bathrooms near breakfast area did not have toilet paper and were not clean. The front desk staff, however was very attentive except for the gentleman who worked on Saturday Day shift. I asked for the possibility of an early check in and he said "absolutely not". He didn't even ask what kind of room I needed. The buiding/parking lot was empty and he said, "I have over 100 people asking me for an early check in" The lobby nor the parking lot ever had this amount of people so why could I not check in early? I would have been happy to pay an additional charge to have done so.
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Daniel
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hot tub and great location
Cassie
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff were very welcoming, the room was spacious, and the pool and tub were both nice. My only concern was the mini fridge smelled like someone had spilt milk in it and it hadn’t been cleaned properly which made it have a potent smell! But overall I had a great experience and I would defiantly stay there again! I am all about customer service and they provided wonderful service!
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Kylie
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Pull out bed was stained and had what looked like throw up on the cushions and under the pull out mattress.
Lorenia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was great
Noe
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was nice to stay and relax.
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nice Staff. Room Smelled
Juan P
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The receptionist that was there on Thursday night 08/15 was really rude when we asked her if it was ok if we got in the pool. I understand they’re pool hours are from 10-10 but we were at a business training for 1 day only from 8-7:30pm didn’t get to the hotel till about 9:20 and by the time we went down to the pool she said “you have about less than 20 min to get in that pool because I close it down at 10” which I understand I just felt like couldn’t yall give us at least 20-30 more min to enjoy our stay to relax? That’s all I have a complaint on we didn’t get to enjoy The amenities
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Deborah
icon-Business and Leisure with Children
Business and Leisure with Children
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Front desk and breakfast staff were courteous. Where the dissatisfaction was was the condition of the rooms bedding(comforter has awful black stains, towels(stained), shower curtain(torn) and white stains on the couch cushions. One night there was no hot water for showers, room key stopped working, unable to join Wi-Fi, unable to reach the front desk(tried multiple times)to advise so had to get daughter dressed and go downstairs for answers/assistance. Pool was dirty and shut down one day due to cleaning but it was still dirty the next day when it opened back up. A partial refund would be appreciated for this terrible experience.
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Noe
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I like the privacy and readiness of the staff when needed. Very polite crew.
marissa
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Walkable to good dinning.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Excellent breakfast. Plenty of seating even for a family of eight. We stay here a couple of times a year as a weekend get away because our kids, ranging from 2yrs to 6yrs old, love the pool and hot tub. Staff attends to every need, even providing plates and napkins that we forgot. EXCELLENT VALUE too.
Noe
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The rooms are nice and conveniently stocked. My only issue was the microwave. We were in the middle of cooking something when it refused to stop or open. It was reported but nothing could be done due to no emergency maintenance available. But otherwise, not too shabby.
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