Overall Ratings & Reviews Holiday Inn Express & Suites HOUSTON ENERGY CORRIDOR-W OAKS, an IHG Hotel

Nice breakfast too

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

Great

This hotel is still trying to make unauthorized charges to my card thats on file after i checked out LAST week!!

My cousin and I were getting ready for bed, and when we pulled the covers back, stains and hair all in the bed. The desk clerk came down to change the bedding and take pictures but decided to change our room. That room was just as bad with huge yellow stains on the comforter and with stains on the sheets. He took more pictures; changed the bedding. I told him wanted a refund and to check out but was told the manager could only do that, but he was sleep. So the next day we wait for the manager who the clerk said wasn’t there and then when he started getting phone calls asking for the manager, he called the manager. The manager said he wouldn’t be in until Monday. The clerk then told us that the manager was actually in the room by the elevator and we could wait until he came out. So we did. When he came out, my cousin tried to stop him to discuss the prior night out and get a refund, but he yelled at her saying he was busy and tried to shut the door on her. She caught the door and told him that we wanted to check out but he ignored her. I pulled out my phone and began to record. He ignored us and then I went back to the counter and asked how do we check out. He said only the manager could check us out early because he has no authorization. After other customers were coming down to checkout and complain, the manager came out. He told my cousin either calm down or he wouldn’t talk to us. This is after he caused her reaction. He didn’t check us out, nor refund me.

Check in clerk was rude. Elevator was broken and room was on 3rd floor. My mother recently had a stroke so going up and down the stairs was a nightmare. Bed had a piece of metal hanging out that was covered by bed sham and cut my leg 3 different times. $50 deposit was said to be returned on checkout but that didn't happen then was charged another $50 3days after my stay. Called and was told the funds would be returned and I still haven't received my money back.

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

Convenient to the facility I went to.

I didn’t expect this level of unkept/unsafe property at a Holiday Inn. I’ve stayed at their hotels all my life and never seen this. Unmowed grass. Homeless people with their 20 shopping carts and roadside collections just feet away.Police stopping to investigate other homeless people. When I talked to the manager to let him know how I felt as an older woman traveling alone, his initial comment about the unmoved grass (2-3’ high) was “Oh. Are you planning on sleeping in the grass?” I knew then I would have to rely on Expedia to make things right.

That was the worst hotel I have ever stay in room are not clean , bed sheet are dirty with hairs all over room stuffing I can never refere that place to any one

The property was excellent and nearby the area of business. Of course, the rooms may need to repair their treadmills and refrigerators. Otherwise, the experience was awesome overall. Thank you, and be safe out there.

Old dirty bathtub and broken shower hose and no soap for showering at the time very disappointed!

The hotel is old and need work done. Bathroom water was pooling as it was not draining down pipe. Furnitures are old, TV had no remote to access other channels - owners should do major uplift in upgrading facility.

Upon arrival reception was very nice, no issue, room clean and comfortable. Upon leaving 4:45am reception was very general, thank for coming and have a safe trip back

I didnt like the area at all.

The first room assigned to us smelled so horrible I refused to stay in it. Smelled like bar room smoke and looked like a crack house. Moved rooms…smell was better but pillow cases and bed linens appeared to have blood on them!?!? Bathroom had a dirty towel w who knows what was stained on it. One set of towels were dingy like towels we retire to our shop and disgusting stains in the shower…I had to go to the front desk for more bath towels and clean linens. The only reason I stayed is it was booked thru a 3rd party and I knew I would not get a refund…this experience ruined it for me thinking Holiday Inn Express means cleanliness!

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

Very terrible hotel to stay. Most of the things were broken.

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

The service TERRIBLE all around. I walked into my room to find a Cincinnati Red’s hat on the desk and had to tell the front desk about it. There was no towel in my room when I checked in and realized that after I had to wipe my hand on my clothes. The worse thing that happened was after showering and drying off with one of the hotel towels I found a used bandaid on my back. I have a photo of it all and turned it into the front desk as well.