We were booked into a room immediately above an event floor where a wedding was taking place. Loud music began at 11:30 pm and continued until after 1 am. We were not informed about this at check in or given any option to switch rooms until we phoned reception at 11:30 pm. We were told that the music would stop at midnight but it did not. The reason given was that the hotel security were unable to control the event. Very disappointed in what should have been a pleasant stay in a beautiful hotel.

By far the best full service hotel I’ve stayed at in a long time !

Very clean and comfortable room, great gym. Very dated decor - needs a good renovation to be competitive with other 5 star properties in the city.

Great stay. Rooms were nice and great location close to everything

We had wonderful stay and enjoyed every minutes during our stay. We thank to all Hyatt staff whom made our stays memorable

It's a quiet hotel, part of a larger residential building, and formerly a Shangri-La. Room was spacious and super clean and perhaps just a tiny bit dated. Location is great, right in the heart of downtown Vancouver and walking distance to shopping, restaurants, and the water.

Staff were fantastic, great location, Spa service was excellent. Also enjoyed the outdoor hot tub and pool.

Standard Hyatt quality

Everything has exceeded my expectations, especially the staff. Laeh, in particular, is exceptional; she is truly delightful and knowledgeable in assisting us with planning our day trip.

The best place there was this girl that clean our room so nice and very very humble She wears glasses such an amazing soul

Everyone was so accommodating and professional! Our stay was amazing!

Great staff. Clean rooms. Excellent location

Spotless room, courteous staff, super convenient location.

Great service throughout our visit.

Great hotel, ammenities were top shelf

Reception in L1 on Saturdays @7:30pm, was very rude and aggressive when approaching us to make us aware of the rules of the lobby. We had our husbands drinking an alcoholic drink again unaware of the rules of the hotel. Immediately our husband's dispossessed their drink. She even called security. We felt discriminatied as we sat there waiting for our dinner reservations. She approached everyone who looked to be her same nationality with such pleasure and made us feel completely like outsiders. We definitely DO not plan to return to this hotel. We are high educated individuals that hold high ends roles in the business world and will share with our colleagues.

everything is perfect.will definitely come back . true 5 stars hotel

Outstanding service with an outstanding concierge with clefs, in a Michelin recommended hotel. Many details of the room are well thought through.

Awesome!

Hotel was centrally located. The king bed room was large. Had an