Overall Ratings & Reviews HomeTowne Studios & Suites by Red Roof Bentonville

Room on 4th floor…very poor condition and cleanliness of room. Marks on walls and dust grime on tv and kitchen cupboards. Bad smell of smoke.

Well the hotel smelled of cigarette smoke and weed. The room was dirty overall. The fridge is covered in junk and doesn’t appear to be cleaned,counters had sticky substance all over them,the floor as well. It was noisy to the point the cops were called and asked guest to leave. I didn’t even stay my second night it was that gross.

Nasty dirty place .put me on the 3rd floor and the elevator was out.

Very subpar.

This was the worst place I have ever stayed, and I can handle motel 6. We cancelled the rest of our week stay and they promised to reimburse us, then lied and kept our refund. The place was gross.

The internet didnt work with my ps5. Couldnt even chat on it. The shower didnt work for 2 days of the week. After they worked on it, water was still luke warm.

Great stay and able to rest and sleep peacefully!! Great laundry services for guests!

Property was dirty. When I arrived in my room. I noticed blood was on the bed. I was in a forst floor room at geound level and the wondow lock was broken open so the window was not secured. The refrigerator was stained with food and dirt. The bathroom had water damage and mold on the walls. I checkes out immediately and still have not gotten a refund. The room was dosgusting and unsafe.

No breakfast or vending

My room was below standard

We booked through Expedia and part of the process we booked a room Non Smoking. I arrived with my wife, 4 month old and 7 year old at 11:00 PM or so. We got our key and went to our room. The floor our room was stank of heavy smoke, our bed was disheveled, and sheets were everywhere with trash in the trash cans. Room was not ready for our arrival. Understanding that mistakes happen and someone must have just not read the rules on smoking, we went downstairs and got another room that was said to be cleaned and ready. I gave my wife the key and then I went to the car to get the rest of our stuff. My wife calls me and states that there is hair all over the bed and the room is even smelling of smoke. I went and spoke with the front desk again. In this conversation found out that the floor we were on is a smoking floor. After confronting with the fact that we were not told this I informed the property that I could not stay with my kids in a smoking floor and that we had specifically requested a non smoking area and no one called us to let us know that this was not available. We booked our room a week in advance and no one told us this was not available. Now after speaking with the manager we are only being refunded the one night. I feel this is wrong and this is the reason why I am drafting this review. Please be careful in booking this property because they will not make things fully right. Although we appreciate the one night refund, I feel we deserve a full refund of our stay.

Will not be visiting again

This place smelled terrible because of the food people cook in the rooms and the trash.

This hotel is for very extended stays. Most of the people living there are men. Drinking in the hallways, in the parking lot with loud music, marijuana smells everywhere. My husband wouldn't let me out of the room alone. No plates, cups,pots and pans in the kitchenette. I asked at the front desk and she said they provided towels and bedding only. We were here on business for 5 nights and I didn't want to eat out a lot. Thankfully Walmart had pots and pans for $20.

They canceled my reservation less than 24 hours before check-in. Reservation was made months in advance. There was not a room available in any hotel within 50 miles.

Needs major update and better cleaning.

Close for shopping and eating.

I booked a room 2 months in advantage, studio with two queen beds. Was given one bed, and when addressing this with the staff was advised if you book online there’s a chance those rooms would be sold out, although I specifically booked a 2 bed room. I was told there was nothing they could do about it. The room was nasty and dirty, and smelled musty, the floor was filthy. The hallways smelled like marijuana the enter stay. Only positive was the cute dogs at the dog park across the street

Horrible organization that cannot be trusted.

Check in was easy. property cleanliness is poor. trash around the property, room was clean-ish. fridge needs serious wipe down on doors. sheets needs replaced. you could tell they were washed, but still something to be desired with the stains on them.