The staff was incredible, especially the front desk lady, she helped us out a lot! Our room was great, comfortable beds and pillows. I should have asked the staff if they were selling this incredible comfortable pillows… The location of the hotel is great, close to universal!

Location was good

Near to Universal Studios and good breakfast. They have a shuttle to Universal Studios and Epic, but only once per day at awkward times, so I ended up not using the shuttle service. The first room we got was facing the highway and was very loud, but the staff member changed the room for us the next day. The new room was a lot better and also had a coffee machine inside the room.

El hotel lo único que no me gustó fue el aire acondicionado no enfriaba el cuarto en la noche lo tenía en ON y cuando llegaba a la temperatura dejaba de enfriar lo demás todo bien el desayuno muy bueno y completo

Room cleanliness, good amenities. Great breakfast

Mention up front the the expensive parking !!! Clients of hotel shouldn’t have to pay for parking !!!

Clean room, nice size!!

They don’t offer a shuttle to and from the airport.

Staff

clean room, new amenities in bathroom. There are always hot water and coffee in common area.

Checked in and the front house staff was friendly. Went to our rooms and saw security guards all around. Got to the room and we were smacked in the face with an overwhelming smell of bleach or other strong chemical cleaner. Which was probably just the staff spraying in the room because it was filthy! There was what appeared to be mold on the wall, the chairs were completely stained , the bathroom, don’t get me started. The tub/shower was so dirty, toilet looked like it had not been cleaned in years. The beds were horrible, squeaky so uncomfortable. We checked out immediately and am still waiting for my refund. If I could give zero stars I would.

The room (634) had toothpaste still on the counter so it’s clear it wasn’t properly cleaned. Fortunately I always bring Lysol wipes and clean things anyway and didn’t feel like . The curtains in the room were ripped and the ceiling had a giant crack in it- definitely not an upscale hotel experience.

Room was nice, comfy bed. Staff was great. Only issue was shower was just warm...advised front desk and they offered to fix right away. Good breakfast.

Everything was great, but we had to pay extra for parking when we got there. It should have been included so I knocked a star.

Great staff and management.

Nice times

Unfortunately this was not a good experience for me. I had asked Ashe i might be able to upgrade my room to 2 separate bedrooms, he said if something was avaliable yes. When I arrived to check in, I asked if that was still possible, he said yes something was avaliable BUT the desk agent also told me that my room had 2 bedrooms. I asked if he was sure, he said yes. I completed checking in, get uo to the room, only 2 beds... not 2 bedrooms. I called down to the desk agent, he asked if i was sure. I advised him yes, only 2 queen beds. I proceeded back down to the front desk, and advised that i did want to upgrade to the room with 2 bedrooms separately. I was then told, he had nothing avaliable. I must say, not a great way to start my stay. Especially when I called the day before. Secondly, the coffee maker in my room didn’t work. I reported the 1st morning of my stay. Each daystopped by the front desk, reminded them. Nothing. Last Evening gentle a man came to my room. When I opened the door, He stood there with a coffee maker. He didn’t say a word. I let him in, he worked , he never said a word. It wasn't working he did a couple of things and left He never said it was fixed or anything. He left a he never said anything about the water.He didn't dump it out.He didn't tell us anything

Staff and amenities

I stayed at Holiday Inn Express & Suites Orlando - International Drive between 1/16~17. I clearly communicated w/ the front desk before my arrival that I would check in around 10pm.However, when I arrived at the front desk, the person at the front desk totally ghosted me for 15 min, talking on the phone. If that person had another urgent issue, he should have let me know that he is handling an urgent issue and asked me to use another front desk, however, he didn't say anything - no guidance, no eye contact, no apology. Only 15 min later, I was able to check in. Also, even after I paid the parking fee, the person at the front desk did NOT give us the parking permit. Do we have to ask the parking permit even after making full payment?  At this point, I am not sure if I will dare to choose Holiday Inn for my next trip

The room was fine but other common areas of the hotel are kind of rough. They definitely need a reno. Best part was the 24 hr fresh ground coffee available. It was delicious!