Overall Ratings & Reviews Hilton Richmond Downtown

Overall a good stay . The room was a little outdated compare to the rest of the hotel

I am writing to express my extreme disappointment with my recent dining experience at Restaurant 1885. From start to finish, it was one frustration after another. To begin, the lobster bisque was absolutely putrid. There is no other word to describe it—it was foul, inedible, and should be immediately taken off the menu. Following that, the mussels I was served were cold, which is both unappetizing and unacceptable, especially for seafood. As if that wasn’t enough, right before packing up my wings, I found a bug casually prancing on my celery sticks. That alone was enough to ruin my appetite completely. To be fair, the waitress was incredibly sweet and professional. She did her best to make up for the situation by removing the bisque from the bill and offering a discount on the wings, which I appreciated. However, her kindness doesn't erase the fact that the food and experience were beyond disappointing. Additionally, I originally came in wanting the prime steak listed on the menu linked via the QR code in the room. Only then was I informed that the menu was outdated and no longer in rotation, and the manager had just received credentials to make updates. Honestly, I could not care less about internal issues—it is not the consumer’s responsibility to navigate your operational disorganization. Bottom line: fix it. Update your menus, ensure food is served fresh and clean, and most importantly, take that bisque off the list before someone else has to endure that mess.

Everything was beautiful and clean

Comfortable. Clean. Convenient. Friendly staff. Nice.

Hotel was overbooked and oversold, had a very difficult experience as I was told that if I were to cancel I would still be charged for one night, despite my literally inability to check into the hotel

Front desk staff was not willing to accommodate any of our requests (early check in, high floor, open-not courtyard view) given we booked via Expedia and not directly with Hilton. Rooms are ok, spacious, headboard if the bed was scratched and worn, bathroom was modern and nice. The rest of the common areas seem older, not modern. Breakfast was ok, however the spread lacked in versatility of offerings offered by similar hotels. Not sure if Hilton will be our choice of hotel for future travels.

Room are excellent, clean, great location

Great downtown location. Parking right across street

The property had a good pool, hot tub, and gym. Most of the doors stuck and had to be forcefully opened. To the room, the bathroom, and the pool.

The property is clean, the room was a good size. We stayed for an event at the convention and the walking distance is short. The property is a good place to stay if you’re looking for lodging close to the convention center and other area’s downtown near the convention center.

Staff were friendly and helpful

The room was nothing like described when booking. We stayed in an overpriced closet.

The property was overall very clean, friendly and helpful staff. Our room was very clean and the bathroom itself was clean but the ceiling had gnats or fruit flies stuck to it and no exhaust van so there was a small bit of discolored condensation on the ceiling every time we showered. Otherwise, very clean room and hotel. Quiet rooms, lots of dining close by, walkable distance.

Good downtown location. Valet service and front desk staff was great. Lovely outdoor seating. Room was big; a little tired. Fridge didn't work; they replaced it with another fridge next to the dresser in the room. Pool area was old, dirty. Super slippery floor tiles; hair, gunk on floor. Pool surfaces dirty. Don't order room service. 3 servings came combined, tossed in 2 plastic bags in plastic containers, and there was no place in the room to eat it.

I went to Richmond for the world premiere of an opera at a theater just a block away from the hotel. Check-in was fine and my room was clean and comfortable. However, it lacked basic amenities: a glass in the bathroom, pen and a pad on the desk, etc. So - bare bones. I stayed for two nights and my room was not serviced on the second day.

Overall the stay was nice, the restaurant was good, VERY pricy. $16 for 3 small/medium pancakes. The front staff were nice, no complaints there. We did reserve an accessible with a tub due to a physical disability, and unfortunately were given a shower and noticed too late as we were there for an event. The room was MOSTLY clean. You can tell it had been wiped down fast but not thoroughly cleaned. Went to order room service to find that the phone did not have a power cord!! (Honestly we found this hilarious)

I had a great stay here for my graduation weekend! Everyone was accommodating and wonderful. Kudos to the bar staff, they were slammed but always attentive.

I didn’t like this property for $260 a night no wayyyy never again. It needs a renovation big time. Front area desk was dirty not wiped down in a while. Really dirty. Entrance to hotel has horrible old tiles and our room had a door to the bathroom that needed to be replaced. Really old and scraped. No finishing touches to the hotel. Just horrible felt like a 1 star motel. Staff at hotel was nice but that’s about it.

Good location with many restaurants within walking distance. Hot tub a plus. Over priced in general.

Check in waited 30 minutes. Staff surly. Room good though zero soundproofing from corridor