Overall Ratings & Reviews Towneplace Suites by Marriott Broken Arrow

Great staff!

Amenities were awesome, convient, more than one could expect in a hotel room. Best part, Was the bed! So comfortable with pillows to accomodate.

Staff was very welcoming and everything was clean. The only issue i had was the bed was deeply sloped in the middle and it was therefore hard to get out of. The tub also very dented in the middle and kind of hard to stand in. Not sure what was going on woth that.

I definitely recommend this hotel to others.

Hotel was nice. Night staff, Lizzy, was great Day staff, especially GM Suzan Musa were very unprofessional, rude and seemed to be more interested in reducing their payroll costs than providing the client with an enjoyable stay. Will not stay at this facility again as long as she manages it.

Super clean and great staff.

Nice facilities that were convenient to the area.

My stay wasn't that great because there was a lingering smell of dog pee. The hotel did accommodate me by changing my room but by that time I was already dissatisfied. Other than that, I probably would have had a decent stay.

Very nice, staff was outstanding

It was a very cold and very windy day, easy parking made it quick to load and unload. The pool area was of course closed up but the wind had made it a little jumbled. Super nice staff, friendly and helpful. Loved the liquer store and restaurants so close and although right off the highway, super quiet!

Our room did not have warm/hot water in the kitchen or bathroom sinks. When my husband went to the front desk to report both the water and that the phone didn't work, the person gave us the option of changing rooms at midnight. The maintenance guy came the next morning and checked things out. He changed a part in the closet for the water line and we had a little warm water in the sinks for a short amount of time. He also told us that our room was one of 4 plumbed differently than the rest of the building. For the rest of the stay, we had to get warm water from the bath tub. We stayed at this property a year ago and had a great experience so based on that we booked again. May look for another option for next year.

I wish hotels had more comfortable chairs in the rooms. Would really help after a long day on the road.

Everyone did a fantastic job. Friendly, clean, professional, and responsive. I am looking forward to my next stay!

I wish the rooms had hooks for coats as it is cold there. There’s also no hooks in the bathroom for the hand towels. The sound of the washer is very loud. One night a dog wouldn’t stop barking and the front desk lady was so nice and apologetic even though it wasn’t her fault. The breakfast was great, very clean and great location. I love the kitchen. They need more blankets, one night we asked for one and they had run out!

Staff were all great. Smiles on their faces and willing to help my entire 6 day stay. Clean and fresh unlike other places I have been. Bed was comfortable and room temp was easily maintainable. Would definitely recommend and use again.

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The room itself smelled TERRIBLE!! It was like someone burnt something in there. Every time I walked in the room I said it smells awful in here. The bed was so uncomfortable. I kept checking to make sure there were no bed bugs, too. There was a gross grease like film on the television. We got up and were out of there by 8am which is not like us at all.

Good place to stay in

I have no sight in left eye and wear a patch over it. No one as at the desk, I waited and no one showed up, so I whistled. Desk clerk cam e from behind the wall behind the check in desk. She was a grouch! Please do not communicate with me again.

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