Overall Ratings & Reviews Holiday Inn Express & Suites FORT WORTH DOWNTOWN by IHG, an IHG Hotel

Everything about this hotel was great!

No room to check n2

Great staff. Wonderful check in experience. The only thing I’d “complain” on was the refrigerator barely stayed cold, which was a necessity to me because I have a newborn and pump and also it was super humid in our room. Other than those two things, it was a great stay!

Staff were very friendly. Breakfast was great. Unfortunately the pool and hot tube were closed. Carpet in room sticky in spots but room otherwise very clean

Quiet nights sleep. Scrambled Eggs were really good as was the BACON, not overly done, just right with a slight stretch (my way).

Convenient location- Cook's Hospital

Noisy floor til late into night & motel personnel used card key & opened our door after 11pm, we were in bed - guess we should've looked our door!

Would stay again!

Staff was rude transient people everywhere

There wasn't adequate parking especially sincewe had to pay for it.

We used the shuttle service while at the hotel. They were professional, prompt and very ccourteous.

Hyllary at the front desk asggb

Front desk very helpful

The staff were all exceptional. Friendly, helpful, eager to help. The bed needed to be turned, it was lumpy on the left side. Also the hair dryer didn't get hot. However, the biggest disappointment was finding out that I had to pay 25 dollars per day to park at the hotel, which added an additional $350 to my stay. Yikes...a very unpleasant surprise.

FREINDLY STAFF, ROOMS NEAT AND CLEAN, BREAKFAST WAS GOOD, RATES ARE REASONABLE, I RECOMMEND THIS HOLIDAY INN TO STAY FOR YOUR VISITS TO THIS AREA.

It was nice

The hotel staff were professional and kind, there are many updates needed such as paint and fixtures. Our room was okay but the bathroom was filthy, there was hair in the tub and the floor had what looked like dirt splatter everywhere. I woke up to use the restroom around 5 am and seen a baby roach crawling on the mirror.

Our power went out in half of the room on Friday afternoon, could not turn on lights in the bathroom. Notified the desk, came back early Saturday morning, remote would not work for the tv and the power was still out in the bathroom, had to shower in the dark. Guy working the desk said he could not credit us anything because we booked through a third party, even though paid the hotel direct. Go back Saturday night and the lady at the desk said we should not have access to our room, our key cards were shut off and should've changed from room 317 to 329. Was never told this before and our key cards we still had access to 317. Got our stuff around 10 pm, switched rooms, and had to leave for 6 to catch a flight at DFW. No credits, no apologies or anything, was not a good experience.

Everything was great until it was time to park. The parking spots were so tiny that we were unable to get our kids out of the car. It took more time to get them out and park than normal.

Staff exceptional and helpful. Manager was gracious and welcoming and helpful. Breakfast was great and attendant wonderful and helpful.