Besides the giant yellow stain hidden by a case, the pillows were so uncomfortable that I slept on towels. The sheets were very scratchy and the room had gnats. The toilet was stuck in a constantly running position when we finally got into our room. Instead of changing us, we were made to wait for maintenance or offered a downgraded room. Everything is an up charge from the gym, the food, the pool, breakfast, and even coffee. Absolutely not worth the money. There is a nice view of the ocean but not a walkable location.

Le restaurant Macphersons était fermé donc l'offre sur place éatit très limité.

The staff here were unbelievably helpful, cannot thank them enough (they searched my car for 20 minutes looking for a lost key at 11:30pm) and were helping me resolve by calling the break down service etc. They swiftly brought me room service at midnight. The breakfast on the roof with the view was heavenly!

Excellent

Check in was a wonderful experience after stressful transportation to get to the hotel. Staff was very accommodating and helped us arrange an airport car transfer the following day and walked us to the ATM when requested.

The design and finish of the rooms is stunning. The view are fantastic. I would have given five stars if the bed sheets didn’t feel like sandpaper.

Clean room, this is not a hotel with a free pool. Need to pay for small jacuzzi, Bags not put in our room after check in prompt manner. Bed comfortable Safe did not work in room Would not stay in Naples unless you have a early flight Not a five star hotel by any stretch

Beautiful location and very clean hotel. Staff are super friendly and accommodating.

Amazing! I’d 10/10 stay here again.

The restaurant was excellent for breakfast and afternoon drinks, and the view from it was breathtaking! My room was modern, spacious, very clean and comfortable. Loved the small unique uJuliet balcony!

It was nice, staff at front desk were helpful Restaurants/bar area could have been a little more helpful with explaining things

Beautiful property with amazing views - would stay again.

The hotel was great! Rooms were clean and on the modern side for Italy. Staff were helpful and spoke perfect English. Breakfast options were solid. The location is slightly out of the way in terms of not being right in the thick of the touristy area near Caffe Grambius but in good walking distance. This area Chiaia was quiet and upscale. The area right above it called Vomero was very posh and lovely to walk around.

The best things about this hotel are the views from your room and the amazing breakfast. The pastries, bread, meat, cheese, and fruit selection was incomparable. It’s a long walk down and up the hill if you want to get to the shore but well worth it.

I would rate this hotel as a 4-star property rather than a 5-star. The rooms feel somewhat dated and do not meet the quality typically expected of a five-star hotel. However, they do meet the expectations of a solid four-star hotel overall.

The hotel is well-designed, meticulously maintained, and the staff is very responsive. When we pointed out that we were given a room that didn't match the description on Expedia website, the manager immediately made it right, even though it it seemed the error was Expedia's, not the hotel's. We really appreciated that level of service.

Clean room,

The staff at the hotel were very accommodating from the minute we checked in until check out. We only stayed one night before heading to another city but we were thrilled with the accommodations. Large, well appointed rooms, very clean and modern. The rooftop area was gorgeous with views of the water. Dinner and breakfast were very good with a nice variety on the menu.

This was a lovely hotel in a convenient area. Rooms were clean and modern, good shower etc. the staff were really helpful and friendly. Lovely roof terrace with amazing city and sea views. HOWEVER we stayed on the 4th floor and the noise from the bar upstairs was INSANE! Why a hotel of this quality haven’t thought to soundproof the rooms below is beyond me. We were warned about a party happening on one of the nights of our stay which we appreciated but we didn’t expect the noise level of 200 18 year olds and a DJ to be quite the level they were, our windows were actually rattling from the bass!!! What annoyed us was the same thing happening the night after with a live singer and disco music once again so loud! I didn’t expect that level of poor sleep from a 5 star Hilton hotel! Such a shame as the rest of our experience was really good, we would have definitely stayed again had it not been for the noise…

We were very impressed with this hotel. The staff were very accomodating and professional. The rooftop restaurant was beautiful and the food and drinks were very good.