Overall Ratings & Reviews Mirage

Reservation was for 4pax, but receptionist said reservation only for 2pax. DAYTIME RECEPTIONIST rude. ROOM SO SMALL FOR 4PAX, not enough room for 2 folding beds, and a queen bed. NO face towel, shampoo. someone enteref our room while we were out, new towels provide, and left door unlocked. Insct bites incurred by myself and wife...probably bed bugs!

The rudest staff, who don't speak a word of English. We asked for a disabled room- confirmed during the booking- and did not receive one. They will not switch the aircon on "because it's October" (never mind it was boiling hot in the hotel). They were extremely rude to everyone on our r party, yelled at my grandchildren and made us feel like thieves. We left the hotel and they will not refund us for whatever reason. AVOID AT ALL COSTS!!!

Room not that clean , not provide

Close proximity to central station. Lots of restaurants close by. Room was very very loud from both hallways and outside noise. Shower head was broken and water poured out everywhere also flooded rather quickly. Bed was ok apart from pillows were that flat and hard they may as well been non existent. Air conditioner in room barely works. Overall poor property and im super tired!!

The check in was fine although they required holding a passport as a key deposit. The room was in a building 2 blocks away. The front desk clerk walked us over there and gave us instructions on things. Clean room but in a noisy area. Had a free traditional breakfast of “cornetto e cappuccino” at the main hotel. It was close to Roma Termini and checked all the boxes we needed checked for staying one night in Rome before heading north.

Good location !!! :)

Aggression or local people is scary

Good hotel staff. The room was kind of hot. The AC was working, but had problems keeping up.

Staff friendly, close to shopping, eating

The staff in this place is amazing - front desk and breakfast area make you feel like home. For them; this should be a 5 star rating. The hotel is clean and well maintained. We unfortunately had 2 main - it was very hot and what the rooms have are some sort of air coils; so despite it running; it was always very hot - the WiFi isn’t reaching the rooms well -breakfast is decent and the location is great for all public transportation nearby

AC was not working properly. It was very hot and humid and you want to relax in the room. But AC was not working properly. We told the receptionist and she said open tje windows on a 99 degrees weather

My family of 4 needed arrived at Rome Termini late at night headed to a cruise port the next morning. Mirage was a perfect place for us because it is literally across the street from Termini so we felt very safe to just cross the street to our hotel. I was not comfortable with walking or taking a taxi late at night. Although the building was old, our small room was sufficiently equipped for our night stay. The beds were very comfortable and the sheets felt very clean and crisp. The breakfast was a pastry and a coffee plus a variety of yogurt, cereals and toast. The lady who served us was very kind. Overall, I’m pleasantly surprised by how comfortable Mirage was. I will be back again if I ever head into Rome Termini late at night with a morning train the next day.

👍

We stayed for three nights with a family of 5. The location was perfect beside the terminal central train staition so very easy to travel to all of Rom'e attraction. Lots of good dining options, grocery and drug store near by. The room was very basic with thin mattresses and the air conditioner barely worked . It included a single bunk bed, single bed and double bed so at least we had space to sleep for 5. There was a basic continental breakfast with choice of coffe/espresso type beverages so good enough to start the day. I would recommend this as a budget friendly option for a family of 5 only if you are not planning on spending too much time in thw room.

the room was too small and dated; we only stayed one night; close to Rome Termini

Overall stay was ok. Good air conditioning and comfortable enough bed for a night. I am one nice person and it would take a lot for me to write a bad review but I must say the front reception man was so insanely rude and short with me. Not helpful in any way and just made the arrival to the hotel super uncomfortable.

This is a very convenient location directly across from Termini train station. With that said, it is noisy and busy. Property was well maintained for its age, the only minus was that the air conditioner in the room does not work, it must be controlled centrally I guess, and it was 96 the day I arrived. So, as you can imagine, it was not cool, but warm in the room, probably around the low 80s. It did cool down at night, enough to open the very large window, which made sleeping possible. However, we then had to deal with the noise of the street below, but earbuds helped. The staff were friendly and helpful, and they let me store my bags there for the day, both before check-in and after check-out at no charge, which I thought was quite nice of them. The hotel is secured by a magnetic locking door, with the office directly next door, where they have cameras to monitor everything. You do have to check your key in and out every time you come and go, I assume for security reasons. This may seem a bit inconvenient, but it doesn't take much of your time. All in all a good value and location for the price.

Very basic , but good. Quiet room, nice staff at breakfast. In a proximity to the ain atteactions ut away from it.

The room was a tight fit for our family of 5 but in a convenient location near the train station. They offered daily breakfast and the overall service was just fine.

Great location. Decent room. No tv ,poor internet.