We booked our stay as a family of four (two adults, a 10-year-old, and a 14-year-old), accurately entering our children’s ages when making the reservation. On arrival, we were informed that the bunk beds in our room were only suitable for children under 12, and we were advised to place our younger child on the top bunk. This was not acceptable to us from a safety perspective, as our booking clearly indicated the presence of a 14-year-old who would be unable to use the bunk bed safely. We requested an alternative room but were told the hotel was fully booked. Shortly afterward, another family with two younger children checked in and were provided with a room featuring four single beds, which would have been a safer and more appropriate option for our family. We believe this reflects a failure in the booking system and the hotel’s duty of care, as our children were placed in an unsafe situation due to inaccurate room allocation.

Staff was great, loved the view from our room. Spotless property

Very nice hotel, nice bar area. Hotel walls are thin so

The room is very small but the lovely terrace made up for that. Bathroom door is extremely weird. I thought I was opening the shower door when I opened it but it was a glass door for the whole bathroom. It was NOT a "wet" room. No privacy for toilet at all. Stephanie was a delight when she helped us check in! She is very friendly and also pointed us in the direction of a neighborhood market. It is a 25 minute,very hilly and stairs walk to Gaudi's Parc Guell. I was hoping it would be closer. Very few dining options in the neighborhood. Difficult to get a taxi in the area. I had asked the front desk to reserve a taxi for the next day at 2 PM. My tickets to Sagrada Familia were at 3 so it should have been plenty of time. At 2:20 I was informed that he hadn't been able to get a taxi, then we tried UBER, no luck. Then he suggested I walk about 10 minutes to an area with more hotels. I was able to hail a taxi and made it it in time!

I had a lot of issues during my one night stay here. During check in, their system was down so I was unable to get a room key. So every time I needed to go to my room, I had to wait along with others to get our rooms unlocked which I found unsafe because anybody can say they are staying in a certain room and there was no type of verification or security. There is also no deadbolt on the door that, which most hotels I've been at in Barcelona have. As soon as I walked in my room, I noticed the toilet had not been cleaned and still had a previous persons waste in it. Then there was no WiFi the entire stay. No air conditioning in my room. My shower only had freezing cold water, no hot water. There is no sound proofing at all, you can hear someone sneeze from the next room down. The rooms are connected through a vent in the bathroom that allows you to hear, when, and what the person is doing in the bathroom. Then, the icing on the cake is that numerous guests were smoking in the non-smoking rooms and made my entire room smell like cigarettes with no AC or even window to air out. All my clothes smell like cigarettes now. When I let staff know, he was very kind but my compensation was a free hard cider for my troubles. I stayed at four different hotels during my lengthy Barcelona trip and this stay has been the worst. I will not be staying here again and I am going to let my friends, family, and social media following know to not stay here if they value comfort or safety.

Safe and quiet neighborhood but still close to the bus and metro. Staff and service were fantastic. There was always someone to answer any questions we had. Our room had quite small windows so we could never really tell what time of day it was. Wish the bedding and linens were a little more comfortable, particularly the pillows. It was very clean and the cleaning services were very thorough which was very appreciated. The neighborhood was cute and had great views of the surrounding hills. Walkable to Park Guell, too!

Looking at Google maps I thought it was a lot closer to downtown than it was and after a long flight, it was a treacherous walk up a very high hill with my suitcase. That part was not fun and for the price I would’ve thought it would’ve been a lot closer to downtown, but thankfully there was a little bit of a stretch to get to the metro. I wish there was more dining options that were walkable from the hotel but there was at least a convenience store too bad it wasn’t warm enough to check out the roof rooftop pool.

Great stay, big clean rooms and the restaurant and owner are amazing. Breakfast was great

Rooms offered in Floor 6 with price differential are small. Bathroom very small.

Nice views to rooftop pool

Overall was a standard and very good

Absolutely loved my stay loved the receptionist helpful and courteous. Place was clean quiet and safe. Dining room amazing and welcoming food delicious and service exceptional. The gentleman especially was efficient friendly and super service

The location is overlooking the city

We stayed one night and it was a great quiet place to stay near Park Guell. The train was close by and easy to take.

Room didn't look like the one I booked it had not been renovated but this wasn't clear when booking a room

The hotel is clean and comfortable, and well located in the north of the city only three metro stops from the centre. It is close to Park Guell as the name suggests, but be warned you need to have booked tickets online for the park or you can't get in, and they sell out very quickly. The biggest negative issue with the hotel was the lack of any soundproofing, you could hear the neighbouring rooms far too easily, and that's before I talk about the bathroom. The bathroom was clean and everything worked, but the door was glass, which gave no privacy in terms of sound which really is not pleasant. There was also not tea/coffee making facilities in the room which is highly unusual in my experience. The swimming pool on the roof gives great views, but is extremely small.

Staff was great - very helpful. The room was a small for the price and the walls were thin so when a large group of teenage boys arrived bedlam ensued until 11 pm. The bus to Park Guell was readily accessible and the metro was a 10 minute walk downhill but longer uphill! The pool was small but there were 3 lounge areas that were very nice.

Nice hotel that was accommodating. Staff were friendly and helpful.

It is away from the frantic tourist area, and convenient to walk to a pharmacy, grocery store, and restaurants, buses, etc. We had a fantastic view of Barcelona.

Quiet in a safe area.