Overall Ratings & Reviews Casa Serena Paris Hôtel

It was a good experience. Rooms were very clean and comfortable. They cleaned and tidy up the room everyday. 24/7 receiption and help desk. Good for short stay and very near to Crimme Metro station. For breakfast, not too many items are there. But you Will get good coffee and some croissants.

The support in the front desk of Victoria was Excellent

Need whole hotel refurbise no freez no phone in rooms rary dirty carpet only tea n crossont in breakfast

Room was rather small and was very noisy staff were not very helpful and area wasn’t very nice. Breakfast was very basic. Would not stay again

No towel racks, no hangers, lack of closet space, no wash clothes were available, floor was not swept anytime during the week. No sheet below the conforter. TV on wall was a 24" monitor. Toilet was in a small room there one bumped head on door knob when doing "paperwork". Staff was mostly pleasant and helpful. A good hotel for young travelers who didn't know what a full service hotel should offer. No microwave, no refrigerator, no tissues. toliet paper dispenser (big roll) sounded like a cow bell when being used. Very near the Metro so could get on a train to anywhere easily.

To put it politely, it urgently needs a complete renovation- it’s run down, tired, with exposed/ unfinished work that makes it look like a construction site in places, and whilst the bedding and the carpets in the room were clean, the room itself had years of accumulated dirt that, at the very least, needs a good, deep clean. The A/C was not working half the times, I had a very warm room on the fifth floor and had to go down both nights to switch it on, I could not adjust it myself from the room’s control, and the second night there were some weird noises from (I presume) the general AC system of the hotel. As for breakfast, the “buffet” consisted of tea, coffee, orange juice, a few plain croissants, a few baguettes and two jam jars and butter. That’s it. Overall below-par and not what I was expecting, and it definitely didn’t reflect the price I paid for it.

Gòod service

This is Hotel is in a very poor state, Carpets in hall and stairs are old and dirty. There was nowhere to sit, and no desk in my room. The shower/bath, general furnishings were very old and falling apart. I wouldn't dare try the breakfast included. There were crazy rules, no alcohol, curfew after 03:00. The WiFi stopped working. The only plus, the staff were friendly.

This was a last minute, late night booking. I turned to this hotel as they offered 24-7 check in. I booked a queen bed and single bed room. I was first directed to a bedroom with single bed only that had clearly been recently vacated. The room had not been cleaned, there was urine still in the toilet and empty alcohol bottle on the table. I asked for the another room. The second attempt was only slightly better. Had a single bed and queen bed however room still a mess. Again as if last lodger had just left. Finally got it right on third attempt. I don't appear to have the option to upload pics to evidence my comments above. Offered breakfast in the morning and the lady that greeted me in the morning was far more helpful and pleasant than the person helping over night.

Its good hotel👍 But its place is in far area, you will cant find good restaurants at late night around it, but it have good stuff

Very near to metro station. Lots of food nearby...indian restaurant next to hotel serve delicious food....good location...hotel clean ..staff was friendly and nice...value for money...need to pay tax 1.80euro per night perperson upon check out...not a 5star hotel but quite nice hotel for budget travellers...

Didn't like that the lock on the door didn't work. Small areas which are probably usual for Paris. Very tiny bathroom.

Old hotel in a middle of a not very safe neighborhood, small room that had a strong or unpleasant smell I had to keep the window open at night to at least have some fresh air inside. Friendly staff. very slow WiFi. Overall I would not choose this hotel again.

Small rooms but clean and comfy. Close to the metro

Good wifi

Very small room like box separate toilet from basin and shower You use toilet in one room and wash your room in another . Terrible dirty carpet made me sneeze all night

charged me again when I checked in even though I already paid when I booked through Expedia

Close to Subway. Convenient location. Lovely staff. Comfy beds and pillows. Unfortunately - bed bugs.

Great place to stay for a few nights (I was there for one night since I had a long layover in Paris). The room I was in was a bit small, but the price was reasonable and location is good. Great place to stay.

smoke smell, even though no smoking room. Bathroom had red water comes. so old room. not updated. i don’t like this hotel.