Overall Ratings & Reviews Hotel Novel Restaurant La Mamma

The room temperature was cold, the A/C not working my wife did not sleep well.

Wonderful staff, Alexander and Pam were absolutely fabulous! Thank you for a great stay at last minute!

Not a place to return to, 3 star rating seems extremely generous. Very dated, almost clean, tired towels and not enough for all the family. Parking is actually public, and very limited. We could not find a space on any of the days and had to park on the pavement nearby. 2 star rating would be more accurate, felt massively overpriced for what you actually get. Reception staff were helpful. Not a hotel to come back to.

This is good hotel, a bit off the beaten path in terms of the old village and the lake but both about a mile away. The room was clean, quiet, and comfortable. Nothing fancy - just a nice place to spend the night after sightseeing all day. The service at the hotel was excellent. The staff is friendly and helpful and go out of their way to help you out. I rented a a great e-bike from the hotel at a good price with none of the lines and hassles of renting them on the lakefront or in the village. The breakfast was good - again nothing spectacular - just reasonable food at a reasonable price to get you going on your day. I did not eat dinner at the restaurant as I chose to try local places in town but there were always guests having dinner there when I returned to the hotel a night. All in all a good place to stay!

Beds have seen there better days. Older hotel but decent for the price. Reason I chose this hotel was the free covered parking. Has nice bar and above average restaurant. Did not eat here but appeared adequate. 20 minute walk thru nice neighborhood to arrive at lakeside area or downtown area.

We like the free bus service to old town. Very convenient

Nice place. Good location. Restaurant had good food.

Very kind staff, We love them The parking system is smooth

Internet was not high speed and could not connect Apple iPad or PC. Webinar with WHO on a Dell dropped out 3 times. No tea or coffee making facilities and was told that I could buy one at the bar. Staff managed to get my iPad working on a different router at reception only to be told it will probably not wok in the room on the 3rd floor. No offer to change rooms. So disappointed that after 2 hours we packed up and checked into the Splendid Hotel Annecy (fantastic). Spoke to Expedia given our gold status and when they contacted the hotel to see if we could get one nights refund of the 2 nights paid it was clear that the owner of the hotel lied to Expedia. What ever you do, avoid this hotel. The best thing we did was move to the Splendid hotel. Never, never go to this hotel.

The staff was super friendly and accommodating. The rooms were air conditioned (a lovely plus for Americans who are accustomed to AC) and the restaurant on site was convenient and tasty. Parking is easy and there is a Carrefour right around the corner for water and other essentials.

A very simple hotel, but still comfortable for our one night stay. The staff were very friendly and willing to help with anything.

The service was great, but the rooms are small and run down. The housekeeping barely touched are rooms after each day, and we were disappointed with the condition of the hotel.

There were no fridges or microwaves in the rooms which was disappointing. The location was pretty far from the city center, and the busses stop passing after 8 so walking there takes a good 30 minutes. The room however is very clean and comfortable. It was still quite expensive.

Hotel outside center, but noisy. Could not sleep much. Average room standart. Too expensive. No breakfast included. 12€ extra for no great breakfast. Tv not working.

We stayed in annecy for 1 night on arriving in france. The hotel was perfectly located for a walk to the lake...and town

Loved our stay here. Not too far away from the action & the staff were friendly & helpful

Staff were wonderful, room was clean and very modern. Bit far away from the main attraction but LOVED my stay at the hotel.

The positive was that the staff was nice and that the hotel was in a quiet neighborhood only a few kilometers from Annecy. The room was disappointing - more of a basic 2 star experience. Judging by the pictures and the price we expected a bit nicer place. Our room was really cold (end of September stay and I had to wear a down jacket and a hat just to try to stay warm in the room) and when we tried to adjust the thermostat only cold air would blow out of the vent. We contacted the front desk, thinking maybe they controlled it from there. We were told they could bring us another source of heat if they could find it. We though they'd show up with a small radiator or heater but instead brought us an old, ragged looking blanket about 45 minutes later. Needless to say it wasn't a very pleasant night for us. The place has potential but they will need to make some changes soon.

it's a small but rather cozy place to stay for one or two days. The cleanliness is pretty good but the room facilities are quite simple. The location is kinda far away from the city centre but if you're driving a car, this won't be any issue at all. For those who lies on public transportation you might need to rethink cuz the bus comes once every two hours on Sunday.

Newly redociratrs room w air con and decent bathroom. Full sun block window covers and nice clean new bed. V small room but reasonably low price tag. A 15 min walk to the lake and town with free parking and wifi