Truly awful. And I’ve stayed in some dumps, but this one “took the biscuit”. Loose door knob that didn’t work. Deadbolt kept the door closed. Uneven, creaky floor. TV with no channels. Electric outlet (230 volt) with exposed wire. Various chips out of the plaster walls. Flimsy curtains and train noise: if you stay there take earplugs and eyeshades. Don’t pay more than £100/night, and only then if there’s nowhere else to stay.

A good budget hotel in a convenient area, friendly staff.

Good and nice staff

Staff Brill very helpful.Great breakfast good choice.

The hotel is in terrible condition. Our room is not on the hotel's site because very small, very ugly, very old. If I know we get that room I don't book that

OK. It’s cheap and the sheets and the bathroom were spotlessly clean, which can be enough, and the staff were nice. Convenient location! But: 1 towel per guest; not even soap; facilities ran down; poor DYI paint and repairs; noisy (loud WC drop from above, tube from underneath, neighbours); plastic breakfast; no elevator; barely enough room to circle the bed; icky and patchy carpet; no decor… I’ve seen better for cheaper. Major overhaul needed.

Great location for Paddington and a decent price

This was the hotel at the beginning of a 17 day trip and was fun to stay in this extremely interesting hotel very close to Paddington Station.

Breakfast is was very poor, kettle for coffee was cold, just piece of bread and cheese... In room we found some bugs, sockets was broke, only lication was good

Breakfast not as advertised in pictures on menu . Bed was uncomfortable and springs sticking into your back . Paint peeling off wall and loose electrical socket - should have gotten a refund

Breakfast finishes at 9.30. A bit early

Always make a booking to this hotel weather it be 1 or 2 times a year Had problems in the past with it being not suitable for our party (family) But have managed to change rooms okay This time around the mattress was absolutely shocking black hairs everywhere coved the whole thing Don’t get me Wrong we were moved to the only room in the hotel basement it was so hot that neither could sleep right a bar of chocolate was water in seconds that’s how hot it was in there This time around not very good service hope they can redeem them selves

Absolutely disgusting, dirty,smelly, damp, no windows. CHECKED IN AND WENT TO ROOM AND WALKED OUT.....DID NOT STAY

Not gonna lie one of the most worst hotels I've stayed in in years. We were on the top floor no lift. Absolutely stinks. Noisy fro Underground. Staff lovely and accommodating but for £132.02 a night..... great location and lovely area but a hovel

Unique ,if you want to listen to under train all night

Norfolk Square is convenient for Paddington and Edgware Road. This is an affordable base for a few days in London which you won't be spending in a hotel room.

I had a single room on the 2nd floor which made me uncomfortable because of the marks on the corner which looked just like mould. The 2 things nice about it were the distance from Paddington station and the cheap price for a night's stay

Very dated which isn’t an issue however the room smelt of sewerage which was coming from the bathroom and the bathroom was unbearable with the smell. Room was right next to the breakfast room so was awoken by guests going to breakfast due to small space and walls very thin.

Had a good stay for 2 nights. Ash was friendly and helpful, breakfast was decent. Money well spent.

Price