Overall Ratings & Reviews Best Western Annesley House Hotel

Always enjoy our nights at the Annesley.

Could not fault this stay. Exceptional service throughout. Very comfortable bed in en suite room with tub. Table service at breakfast which is very rare these days. Would definitely stay again.

nice and handy for the city

Very welcoming & helpful team especially Matthew - thank you. Comfortable room that was very clean. Lovely restaurant & food. As it is a character older property soundproofing levels meant some noise from other guests was noticeable.

The staff members I dealt with were very friendly and helpful. There was a good choice of menu options for breakfast. On site parking meant that it was a short walk into the city centre.

Spent six nights here.Very comfortable.Staff friendly.Located within easy walk of city centre.Would stay there again

Great stay as normal. We’ve stayed here a few times now and it’s always great. Easy access to the city and plenty of pubs nearby.

Location was the best thing - close enough to walk to the city centre (though buses were also very near). We were roomed in an annex which was fine, just a short walk from the main building. Room itself was a good size, ensuite with a bath. Heating was a bit hit and miss - radiators were either red hot or off. Mattress was softer than we would like - not much support, though I guess others may be fine with it. Otherwise fine. Breakfast was of good quality and choice, however, unusally, all items had to be ordered, there was no buffet for even cold items such as fruit and yoghurts. Perhaps it saves waste, but not something I've seen for a while. Also had reasonably priced EV charging.

We had a lovely stay. The hotel is the right mix of quality and also portrayed a laid back feeling. The breakfast was of a high standard.

Lovely clean, cosy hotel close to the town centre. Amazing staff and very enjoyable stay. Special thanks to Matthew who was friendly and helpful. We enjoyed chatting with him in the bar and he quickly resolved a minor issue we had with our bath.

Very comfortable

Lovely, clean hotel. Weather was terrible but room was cosy and warm.

Simply the nicest, friendliest hotel I can recall staying at. Staff were all warm and helpful. The hotel uses a number of grand old buildings along what I assume used to be a main route into Norwich. The car oarking was tight but ok; finding three EV charge points with a reasonable 45p/kWh charge was a bonus. My room was light and airy, spotlessly clean. The hot water was instant and the bathroom was well finished. The breakfasts were well cooked and served up pretty quickly despite the dining room being busy. It was a short walk to the city centre, along a main road with regular bus services. I have no definite plans to revisit Norwich, but may do so just to stay again at this lovely hotel.

Wonderful place to stay. Highly recommend. Great food, friendly staff and comfy rooms.

Really friendly staff, comfortable room and excellent food. City centre is a short walk away. Highly recommend.

Very convenient for a day in Norwich. Parking on site. Bus stop outside hotel but only a 10 minute walk into the centre. Clean hotel. Good breakfast

Lovely hotel, with wonderfully gelpful and friendly staff, breakfast was great.

Great location for walking into Norwich city centre : plenty of parking : electric car charging available : cheerful welcome : comfortable bed, clean and quiet room, breakfast was good. Accommodation was value for money. Room was up a narrow set of stairs, there was also steps from room to en suite, no a problem for us but could if mobility is an issue. We would definitely stay again.

On the whole it was a very pleasant stay, room was excellent. It was slightly marred on our last night with dinner in the hotel. Having ordered duck which we wanted well done, we were told there would be a delay. We waited the best part of an hour which we thought was rather a long time. When the food eventually arrived the duck was excellent but the potatoes and veg. were barely warm. Having said this we would stay here again.

A little further out than we are used to but excellent value and service. Comfy bed and good tea/coffee supplies in room. We would definitely return.