Hotel staff friendly and room clean. Had 1st floor and was extremely bright in the room at night. Did have to wear eye mask to try to sleep. Maybe it was our location on the 1st floor but the room was aslo loud as you heard people walking throught the hardwood floors during the night.

Room was clean and comfortable. Location worked great for my needs. Staff is kind and helpful. Good breakfast and good coffee.

Very helpful staff. Great value for the location.

Wonderful helpful staff on reception and the welcome was personal and genuine. The room was comfy and the bed was delightful. The breakfast offered plenty of choice hot and cold.

Great location, nice staff, good pricing. Rooms are a little tired and dated. Bathrooms old. Also if you have mobility issues so this isn’t for you. Even off the elevator there are stairs to climb.

The room was comfortable, clean and quiet. The staff @ the desk were very helpful: holding our bags upon our arrival, then placing them in our room once it was ready. They also assisted us with transport and our bags upon departure. The breakfast was excellent, as was the attentive staff. Lastly, the location was very convenient to Marble Arch and Paddington Station and nearly nextdoor to a delightful and very good pub. When returning to London, this is where I will go!

The hotel was a great stay. I enjoyed staying here; the staff, especially at the reception, were exceptionally warm and helpful. The room I first stayed in would, however, need a touch-up; the room had a faulty toilet, and there was a water leak from the roof. I was, however, given another room the next day, which was quite spacious and beautiful. The hotel is in a nice location, you can easily access cafes and restaurants just around the block, and Oxford Street is about a 10-minute walk. I highly recommend it, I would definitely stay again.

The bedding had stains, restroom terribly small, staff was not helpful

10/10 no faults in walking distance to Hyde park greta location, staff are lovely

This was a lower price than I normally pay and it did reflect on what we got . It felt like a boarding house not a hotel. The bathroom is small and dated. There was someone talking in another bedroom all night and it kept me awake. The location is good for Oxford Street/Bond Street. Personally wouldn’t choose to stay here again but if you’re on a budget, perhaps it’s okay for you. As long as you’re not expecting anything special.

The staff were very polite and the rooms were clean. We would definitely stay there again.

We only stayed one night, but it was pleasant. Staff were extremely friendly and helpful. The room was a good size, the shower unfortunately had a strange shower head that was not adjustable enough. The hotel is very "quaint" and beautiful and feels cosy. One drawback is the system to get to higher floors - the lift took us to the second floor, but then had to negotiate the narrow stairs with luggage. However, overall our stay in early November this year was very nice.

Clean room, good breakfast and attentive staff

I didn’t eat breakfast

The day staff was very friendly! Loved staying here.

The toilet seat had dried urine stain , rubbish on the floor. Reception had me wait while he was texting middle of our conversation. Hair inside the bath tub. Most disgusting hotel i stayed at, and i work 3-4 days a week out of town...

very good. Great location also

We asked for a twin room and got a double. The bathroom is tired and could do with a refurb given the shower curtain doesn’t stop the sink area and floor from getting wet.

Great location and good size room for London. Friendly staff.

A very well presented hotel with pretty flowers at the front and a polished front door. Very clean inside and the staff are sooo friendly and can’t do enough for you. The room is very comfortable, really quiet and has a lovely shower. Breakfast is great, offering everything from a bowl of cereal to a full English. Overall, this hotel is ideally located, quiet, very comfortable, extremely clean and has wonderful staff. Will definitely stay again and recommend to anyone looking for a relaxing stay in Central London.