There was confusion about the included breakfast. I believed I had booked it with breakfast. The staff at reception initially said it wasn’t included so took an additional payment then apologised for taking the payment saying that she checked and that it was included. She also charged an excess and wrong city tax charge and then said that they could not refund any of it that day due to some payment card of theirs not being available. Eventually the excess city tax was refunded but the hotel decision was that breakfast wasn’t included. Not a pleasant experience so poor in my opinion. Nice room though but in need of maintenance. The toilet was had a leak so was not a please experience.

Lovely bedroom, hotel well located.

Make sure if you are driving to this hotel you confirm your reserved parking. In addition, our shower flooded the bathroom and the carpet so we had to move to another room which was on the 5th floor with no elevator access. We had to carry our luggage up a curving staircase—very challenging and with my 80 year old mother in law, not that safe.

Good value and convenient hotel for Christmas Markets. Friendly and attentive staff.

Yes

Our room needed repair. The bathtub was clogged so when you took a shower it filled up with water. This made it dangerous to enter & exit the tub. The towel warmer was broken. Tile was broken in the bathroom and the room could use some new paint.

We didn't have breakfast here however it smelt very good. Staff were friendly and helpful. The room was nice and clean

Served the purpose but the property is dated and there are no nice extras to speak of.

The staff here are really friendly and helpful, their English was much better than my French!

The property was in excellent condition.Staff was friendly, helpful and courteous. Rooms were snug but it is an old building with character.

Friendly staff, big and comfortable rooms

All staff were really friendly and helpful

It was run down, black mold on the walls, single elevator, no view ( apartments straight across the alley way), and the area was dead. There were hardly any amenities. The parking was a hassle and although behind the building it required an elaborate map of one way streets to access. I would not recommend.

This hotel is nicely located just on the other side of the river from the cathedral area. It is quiet. It is in a former convent so some rooms like ours are very small. The breakfast is very good

Location was excellent with good dining options. Breakfast at hotel was plentiful. The room we had was small but ok for 2 nights. The staff were wonderful. We wanted to watch the British and Irish Lions test match on our laptop and they went out of their way to cast it onto their main tv for us. With their lovely lounge area we felt as though we were at home watching it. Make sure to book parking ahead of your stay.

Great location near city center but not right in the mix

A nice. Charming out of the way but right there by everything place. Modern and comfortable.

The property has a nice location and nice rooms. Parking has to be arranged beforehand because they have limited spaces, so plan ahead. We didnt, which was almost a problem, but the staff gave us some great advice on how to manage our situation.

There is a nice lounge area on the main floor. Our room was comfortable and quiet. The beds were very comfortable and the breakfast was very good. We enjoyed our time here.

It was tucked away off a main street, but centrally located from the train station and other places. The room was small but comfortable. The shower and bathroom was fantastic. The a/c was hard to figure out, but it won't work if you have the windows open. The desk staff were very nice.