The hotel is nothing special although more expensive than the hotels nearby. Breakfast is not included and costs 12 euro. The receptionist charged my card although I made it clear, several times and also showing the emails, that everything was paid through hotels.com. They charged it anyway. Hotels.com tried to clarify the issue by phone but they claimed not to have charged it. Only when I made it clear I was going to report everything to the police, they finally confirmed to hotels.com they were going to reimburse everything. Very unpleasant experience mixed with seemingly racist behavior. Hotels.com was very professional and supportive, thanks