Our reason for staying at this hotel was its location, which is excellent. The room was clean and comfortable. We got upsold on a pricier room, which we were told was excellent and equipped with things like a jacuzzi and a projector. None of these additional luxuries actually worked. (Incidentally, neither did the coffee maker in the room.) A word to the wise: if you're staying here, go for a no frills approach. What makes the place good is its location. Perfect if you want to stay in the neighborhood of Malasaña. Otherwise, as for the rooms and service, no complaints at all. Totally pleasant and clean.