Everything was great. The staff was especially helpful before, during and after the trip. Alicia Weinhart is exceptionally friendly and accommodating and has assisted us in returning a package that was delivered very late in the stay. This is much appreciated. Leandro and Joran were nice too.

Breakfast was okay. I think there could be more variety and could do with being replenished regularly.

We enjoyed our stay here and the breakfast was good. Some more professional behavior by staff at breakfast time without private conversations would be appreciated. They seemed uninterested in guests or their needs even asking if they should bother to refill empty food areas when there was still an hour left. We loved the choice of pillows but the rooms that were promised did not happen. More attention to detail and guests please.

Highly recommend a stay here. My husband arrived with a broken leg, Jerome could not have been more helpful, organising an earlier accessible room than we had booked, helped with our luggage and was so attentive. Alicia was most helpful with replying to our enquiries later. The hotel was close to everything with tram outside the door. A lovely breakfast and cocktail drinks in a well appointed restaurant/bar area. Our trip was cut short but we will be back.

Always a pleasure to stay here. The staff are amazing, the rooms are very clean and well kept. The lady at breakfast always greets you with a smile and help when required.

Good

Very nice area, a few yards from the tram, easy access and well kept. Very recommendable. The staff friendly and helpful. They always greet you with a smile. The pretty girl with the bandana who tends at the restaurant during the breakfast buffet is an asset to the establishment: always friendly, smiling and saying hello. Made my stay even better. Can you share her number? :-)

I was upgraded to a queen room with sitting area that was extremely spacious and comfortable. Great bed with eiderdown comforter. Bathroom was clean but there is a big step into and out of the tub/shower. Breakfast was included and there was a nice self-service buffet with good variety. Only thing missing is a gym. Location is also terrific; just a few minutes walk from old Zurich, the Kunstmuseum and Opera House. 15-20 minute walk to Bahnhoffstrasse.

Decent hotel with greay service. Overpriced though

Super modern new hotel. Great soeder products in bathrooms

Outstanding!

The desk clerks were outstanding. I recall considerable help from Alysia (?), a young, beautiful woman with smokes and many answer. Also a curly dark haired young man who checked me in and Gerome, who guided me to good walking. My room was small and perfect. The breakfast was fine.

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From a smooth, courteous and welcoming check in to an even amazing check out with Alecia. The entire team was naturally good at excellent customer service. I purchased a converter plug from the US and it didn’t work. It tripped off the electric. An expression that the team uses is “ no worries” I really found it reassuring and down right tension reducing. It’s like Jamaica in Europe. Lol. You know what I mean if you’ve ever traveled to Jamaica. This was in stark contrast to another hotel that I stayed at here in Zurich. The bedding is spot on and the rooms were very clean and the layout was thoughtful. I absolutely loved the deep soaking tub/shower. The location is perfect. Located not far from a beautiful lake, community shops with organic produce, fresh juice and foods to stock your refrigerator. I can not say enough positive adjectives to describe the restaurant staff. They prepare delicious breakfasts. The coffee with milk was probably the best I’ve had since visiting Portugal. The room purchased a room with “breakfast included”. I’m so happy I did because it was so delicious and freshly prepared with service that I’ve not seen in America for at least 30 years. It was so wonderful to stay at this hotel and I can not wait to return with my husband and adult kids, friends and retreat clients. It’s not far from the airport and a great spot to launch cool railway excursions throughout Switzerland and nearby countries by beautiful panoramic trains and ferries.

I loved this hotel. They made me feel so welcomed as being my first time in Zurich. I will 100% recommend this hotel. Everything about this hotel was excellent.

Very nicely furnished, modern hotel with friendly staff. The breakfast buffet was excellent. You can easily walk to the lake and old town but the tram also stops practically in front of the hotel.

Rooms were too small and dark

Nice and quiet. Easy to get by using train. Breakfast buffet does not have a variety though

Excellent breakfast, very clean, spacious and great location. Very good for families on vacation!

What an absolutely wonderful stay in beautiful Zurich! This hotel was perfect for our family with spacious, clean rooms in a great location. We stayed with our toddler and they provided a travel crib free of charge. Highly recommend and would stay here again!