AC not working. Staff didnt offer solutions or options. Was only convenient because its right in front of the train station.

Generally good and the staff was so good. Breakfast is ok considering the cost.

The staff were very friendly but the breakfast was not great. Air conditioning was a huge issue and we constantly had to ask them to fix it

Staff is helpful and very nice. Hotel is next to the train station, it is very easy and convenient to get to Venice from there. Good value for the price.

The bathroom was full of black mold. So much black mold. You must do better. That’s dangerous stuff.

The property is poorly managed, and it clearly shows in the cleanliness and the strong sewer smell we encountered, starting from the hallway to the room we stayed in. I spoke to the staff three times about the odor, but they dismissed my concerns, claiming it must have been perfume or something else. Only after we insisted did they bring two bottles of bleach and cleaner to pour down the bathroom drains, which, unsurprisingly, didn’t help. I had to open the window to air out the room, but it was very cold outside. After a few hours, I had to close the window, and the smell became even worse. We seriously considered leaving the facility and checking in somewhere else. By 1 a.m., we couldn’t sleep, so I contacted Expedia for help. Unfortunately, the agent was neither empathetic nor helpful. I explained that the situation was unpleasant, unhealthy, and likely hazardous, as we were possibly breathing in sewer fumes. After waiting on hold for over an hour, the agent informed me that the hotel wasn’t willing to refund or cancel anything. They offered to switch rooms, but I explained this offer came far too late and was never mentioned earlier. Instead, the staff repeatedly dismissed the smell, claiming it was from cleaning products or perfume, which was both absurd and insulting. I also told the Expedia agent that, in all my years of traveling, this was by far the worst experience, and the property should not be listed on Expedia. It’s clear they don’t check the hotels.

Breakfast delicious

The property is in good location. But the service was poor.

Everything good. Employees very helpful

good breakfast

Very inconvenient check-in end time for travelers, not indicated in the check-in time section, front desk closed at 8pm, not like a regular HOTEL doing, we arrived at 9pm and won’t be able to check in, Expedia staff called the hotel nobody answered, we ended up with having to find another place to stay for that night with extra cost, very bad experience

The hotel is very convenient for airport drop off and the train station is only seconds away. The couple of things i thought could have made it better was. No toast only hard rolls and crispbreads. No salad to go with the meat and cheeses on offer. The 2nd thing was no shelving to store toiletries, we had to open the window and use the shelving. Not enough working sockets.

The only good part of this hotel is it's location. The rest rubbish.

The start was most helpful

Hotel service was amazing, it may not look lile a lot on the outside, but the rooms were clean and smelled good, staff was very nice and help us with all request, breakfast tasted it very good

the hotel has some neat old quality like the chandeliers and the wood..the staff were all very friendly and the breakfast was very nice..room was a good size and in good location near the bus station to get bus to airport the next day

Mold on ceiling over shower area. 4 beds double and 2 twins, had requested full and 1 twin. Very limited walking space.

This hotel is great for a short stay, particularly because it is virtually opposite Mestre Train/Bus station so is very convenient for either getting into Venice itself or to access the shuttle service to Marco Polo or Treviso airports. The room I stayed in was clean if a little small but everything worked and the breakfast wasn't bad at all. There is good wifi but if you don't speak Italian it is better to go directly to the reception desk rather than call by phone. For the money it is good value.

It was the worst hotel I've stayed in Italy. The location is very close to the train station, but that's the only good thing of this hotel. First of all, the room is so small that there are little space you can put your belongings. Second, the wifi is very slow and sometimes doesn't work at all. One night, I asked the staff to reset the router, but he said he don't want to do that. The reason was that if the router is reset, they should wait 60 minutes to be online back. I think this is a ridiculous reasoning... what in the earth a router takes 60 minutes to be reset?? I can't believe I paid ~150 euro for this bad service.. Long story in short, I suggest to use other hotels near here, like Best Western, even if you have to pay tens of dollars more.

The hotel is old but good value. It was clean and the room was large enough. Excellent location right at Venice Mestre station. My only negative comment is that the bed was very uncomfortable - the bed springs were past their use by date and the bed was saggy and lumpy. New mattresses would be a bonus.