Overall Ratings & Reviews Hotel América

Staff verey friendly and helpful breakfast same each morning and not great Plugs for charging phone not working Hotel is in a good location our room verey small not much room to move about

The woman on 1st shift wasn’t the friendliest, elevator so small and hot. The soaps you provide for customers should just be elimated. What’s the purpose?

The good - Bed was comfortable, Staff were friendly and helpful, location was great. The bad - Bathroom floor was soaked from leaking shower, we had a room that faced onto the street, even with triple glazing it was LOUD. No breakfast option available to us. The ugly - we retired for the night as we wanted to watch the football on the TV. We couldnt get the TV to work so reception came up, had a play around with it and said sorry - not working and left. Very disappointed to pay 100 pounds and not have a TV in the room.

It is wonderful that it has parking on the premises and it is a short walk to the pedestrian area of Porto. It helped that the halal kebab place a couple of doors down is excellent

Strange process of keeping the key when you go out. Every time I came home I had to buzz for ages to be let back in. Came back with my friend one night to await their taxi and was told I had to pay €25. Probably why they keep your key. We were talking in by room for all of 5 minutes before the same receptionist came up and complained about noise. We had no tv on or music playing. The walls must be paper thin as you’re not allowed to talk in your own room. Room itself had no window. This wasn’t advertised. Musty horrible smell in the room. Bathroom very grubby. And the shower was leaking.

Welcoming and helpful staff and super clean room with everything you need. Great value for $

One morning our room was not cleaned! Not enough towels, just 2 for us two?. But when we said that to very kind and professional recepcionist Raffaela everything was much better. The staff serving breakfast is little bit to old. You need younger people. Location is convenient. All together solid good.

A problem with air-conditioning first night, but was resolved without too much trouble. Great showers and beds. Reception staff very pleasant and helpful. Breakfast good except for Nescafe coffee machine. Nice location.

15min to 20min walk to town hall. Very good location. Staff are friendly . The only thing is you can hear noise of people in the corridor. Breakfast was ok for three star hotel.

Clean, roomy and easy access to city

The staff was incredibly nice. The breakfast in the morning was also a nice touch. They had a nice variety of food, so each morning I had something different. My room was a bit small, but it was perfect for a solo trip. Everything is in walking distance if you don’t mind walking. Night life 15 mins away, restaurants minutes away, the sites also between 10-20 mins away. A good place to stay and worth the $.

Really good

Very basic, good value hotel. My first room was unacceptable as it had only a sliver of a window and I felt extremely claustrophobic. They were able to move me the next day to the 1st floor facing the street which was much better! Quite lovey staff!! Minimal English spoken which is a bit unusual for the hospitality industry and very unreliable wifi. This post is written during the omnicron variant and I was required to go to the pharmacy and purchase a pcr test which was not stated in hotels.com . I was very annoyed by that as I was travel weary and the self test kit is tricky without English instructions.

Great budget hotel

Absolutely comfortable... all the staff are friendly... they will helped you when you need help.. and they're approachable... I love this hotel... the location reachable in the city center... its perfect for your stay in porto..

Room was a 3 star expectation, not the room I booked. The price for room was a little steep.

location is relatively good, hotel is NOT. you hear EVERY NOISE. Cleaning ladies clean at like 7.30 in the morning with noises like going to war. Forget to sleep after 8:00

We booked this last minute after booking a different hotel which was shocking! We got the last room and I cant find 1 fault! Location Excellent, breakfast was good!

Staff very kind, nice breakfast, quite, great location, comfortable bed, clean. Great value

Very decent hotel for a 3 star. Rooms were clean, altough the bathroom is not modern the bedroom was quite decent.