I had a very disappointing experience during my stay. The most serious issue was getting trapped in the elevator for approximately 40 minutes. It was a frightening and stressful situation, and unfortunately, the way it was handled made it even worse. The staff were rude and lacked empathy throughout the incident. There was little concern shown for my well-being, and no one offered a sincere apology or reassurance while I was dealing with the situation. What was even more disappointing was that after I was finally freed, no one from the hotel followed up to check on me or acknowledge what had happened. A situation like this can happen at any property, but it's how a hotel responds that truly matters. The lack of professionalism, compassion, and follow-up left me feeling ignored and undervalued as a guest. Based on this experience, I cannot recommend staying here. Hotel was only close to Sagrada but very far from the city.

The place needs little love.

You have to dramatically improve your automated Check-In system. For one, I never received a front door entry code in advance. If not for a guest who was on his way in, we would have never been able to enter the property. And then our reservation didn't even show up in the system! If not for the Guest Relations phone, we wouldn't have known what to do. As we spoke to your GRO, she toggled something on the system and only then did our reservation show up! I mean, you guys need to understand that after long journeys, travelers don't need this kind hassle!

Less an aparthotel and more an apartment. Shampoo, soap and coffee were not enough for the whole stay, we had to go buy extra as the customer service told us they only provide some as a courtesy. Building is very old and makes a lot of noise throughout the night. 2 bathrooms was very convenient, though a king bed (2 twins together) would have been preferred in the main bedroom. Location is perfect next to the sagrada familia, convenient grocery stores nearby and many restaurants. Check in was terrible, the auto check in machine is pre programmed to dispense keys at a specified time regardless of whether the room is ready or not. Luggage lockers were convenient.

This place in a great location near La Sagrada Familia and with good shops and restaurants nearby. The apartment is in good condition. The AC units could use some maintenance because the one in the living room and in the main room leak water onto the floor sometimes. The unit had enough room for us 3 adults and 3 kids. Great breakfast joints downstairs and down the street. There is a grocery store across the street, which we visited religiously. The rooms were comfy and bathrooms had what we needed. The price was a little high but would definitely recommend.

Easy to check in.

The property has a great location. The check in process was simple and smooth. The attractions are very close. There is so much choice of restaurants and shopping near by. It is very suitable for a family of 4 or 5.

Great view and the lockers were very helpful. Overall the layout of the unit was very practical and good

Overall a great value. Location is perfect, noise level is low. No bad smell. Facility works ok, one time got stocked in the elevator but it was fixed very quickly. Shower head was loose but it was fixed wuickly. It’s not a luxury apartment but it’s clean and functional. Floor is hard laminate and gets first very quickly. A basic vacuum cleaner could make a difference for day to day cleaning, specially for a family with 2 young kids. Communication via the hotels.com portal was fairly good, no reply over the weekend! Quality of service could be a bit better for a family visiting from a different country with limited resources. We stayed for 11 nights and we had no major issues. Wife and kids enjoyed their stay. I recommend this location.

Everything

Good location, had all the amenities required, clean and spacious

Room updated, clean, spacious

Rooms were clean and comfy. The area was very family friendly and steps away from Sagrada Familial.

Small apt, 2 BR & 2 bathrm with AC, elevator. The front bath need a shelf & inside the shower needs a basket to hold shower gel, etc. Provided nice clean bath towels & a small box with 1 tablet for dishwasher,1 tablet for laundry machine & rack to put your clothes to dry, no clothes dryer mach. There is a cust service phone at entrance for assist. They are quick to help.there are lockers at the back to store your luggage if your rm is not avaliable you will need €1 coins for the lockers. We arrived 1pm & check in was 3pm Our apartment was ready & we check in early which we appreciated. The grocery store is across the road. La Segrada Familia was around the corner from the apt.NOTE that sometimes UBERS are not readily available, if you need to be somewhere & want to use UBER, I suggest you give yourself lots of time to try & get one as Local Taxis are very expensive. The local Taxis ( Black & Yellow) charge many fees added to the taxi Meter charge. Our taxi from the airport in Barcelona to the M H apartment , the meter showed €37 but charged us €50.80. SO BEWARE. Where as UBER only charge you the amt that you see on the app when you request one. Download freenow app at home before you go from home. so that you can request a taxi if you need one in Spain. Was NOT VERY HAPPY that the MH APT Cust Service would NOT provide a Taxi to go to the Cruise Port, they only provide Taxi to Airport. They need to Provide better Cust Service & provide taxi to anywhere we need to go.

Clean and nice place to stay! A street away from Sagrada Familia. Walkable from different areas we wanted to go to!

Rooms smaller for comfort Beds size small for a 6 ft individual

Everything as described. The response time was excellent and the location, view, quality of the apartment all as expected. I definitely recommended this place

Very good location and nice apartment

This was a bear bones property. One towel per person and no kitchen towels. There was a roll of toilet paper in one bathroom and none in the second bath. The floors were not cleaned properly. No soap in the kitchen for dishes and no dishwasher soap. Two of the mini split ac units leaked a tremendous amount of water all over the place. I called the hotline and spoke to someone who said they could not send anyone out until the next day! Totally unacceptable so I told them the water would be there the next day for them to clean up. They sent someone over within 40 minutes. I cannot recommend this property.

Great space. Very nice. Easy to walk to.