The Room was lovely I will definitely return again and recommend to others

George at the front desk was brilliant, really helpful and polite

Very nice hotel

Very clear

Staff is just lovely! They are so accommodating and sweet!!

Over priced and ridiculously small pokey room.

Room much smaller than expected… and over priced.

No separation for the toilet was different

I arrived early as I had a very early flight arrival and they bent over backwards to accommodate me.As a solo female traveller I was very grateful for this.

This was a good property in a pretty safe area. There was confusion at check in with explaining the breakfast arrangements and as a result we did not take advantage of the INCLUDED breakfast. The 24 hr security was not always at the door and we were left standing outside late at night waiting to be let in longer than we were comfortable with.

Nice hotel pleasant atmosphere best omelette

Love the property

I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.

Lovely hotel. Location was excellent and staff were lovely.

Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.

This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room. No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key. A dog was asleep in the corridor . Photos of the room below show toilet and shower inside the bedroom with no privacy screen . They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air. We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place . We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?

Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.

We were very excited for our stay in this “5 star hotel” and to have the luxurious experience that you do get at a 5 star hotel. But that bubble was quickly burst when we arrived, this is not even close to being a 5 star, maybe 10 years back, I think that is when last maintenance was done on the Hotel. The only okay part was the reception staff, came to the counter a couple of times to find the person sleeping on the couch because of very long shifts. The breakfast staff is not trained and don’t understand english so to get the right food on your plate was a challenge, the breakfast was decent to give a compliment. Make sure not to book a standard room as it will feel like you are sleeping in the broom closet.

The room was really spacious and beautifully decorated. The staff were lovely. We had a great time, thanks.

This is not a five star property. Dark room, old carpet, tired and shabby. No dressing gown or slippers or lobby lounge area.