Most of the hotel was closed due to the time of year. No bar open, no restaurants etc. This was not made clear when booking and we specifically looked for a place with options for dining. The kids were excited to use the Jacuzzi after a long day on the ski slopes but they were charging €100 per hour for the four of us (again, no surcharge mentioned on the booking platform). We had to ask for water to be replenished in the room which seemed strange for a five star hotel. The room was a good size for a family of four. Out of season, I would say this is more a three star hotel with hidden costs which need to be clearer.

I don’t use

Not enough staff working, we had to wait for 15min behind just one check in to be able to checkout because we needed a card to get out of the parking, felt like being taken hostage. Other than that, the view from some of the rooms can be good. But depending on the room. It is a bit far from the center of the city.

Todo perfecto

big rooms

This is a very strange hotel in that it puts itself out as being grand, and decorated the lobby in a grand fashion, but the rooms themselves are incredibly sterile and basic. It's like they had great aspirations when they built the hotel but ran out of money when the time came to decorate the rooms. The staff are very friendly and accommodating. There are very limited options for dining in the area (basically one Italian restaurant).

Ac didn’t work, manager lied!!! I won’t come back!

We were some of the only people there, it was off season for this location so parking and the pool were no problem but you have to drive in order to get to any of the sites or attractions. Staff was friendly and room was big with plenty of space for a large family. A/C worked well.

Enjoyable place, although a bit far from city center. Excellent staff.

Nice staff. Everyone was very friendly.

Really clean, tidy and spacious room. however lacking character. Main issue was Hotel was empty, lounge, restaurant and pool were all closed hence avoid visiting during winter!!

Good location

No towels or toiletries were provided

Not a Granada hotel not a four star hotel bad service

Not a Granada hotel, not a four star hotel, and the service was terrible

30 euros for and u ugly parking, the hotel is super far away from Granada, should be call different, the rooms are super big, the buffet is so so but the service is the worst, they charge us twice for the buffet and the receptionist star makings excuses for not returning them to us at the end she did it. Not a four star hotel

Only stayed one night but this place had fabulous sized rooms and a great bathroom with jetted tub. We checked in Christmas Eve and their restaurant and pool area was not open but I guess that's to be expected. 10 minutes drive from Nevada shopping mall and 15 minutes from the city centre

Nice hotel, very helpful staff.

Hotel is very nice, looks very plush but just not quite as good as it could be unfortunately. Nice large rooms, we had a junior suite with 2 double beds, and the pool was lovely. However, the air conditioning was not powerful enough and took hours to cool the room. We couldn’t leave it on when we went out as they only give you one key and it’s one of those hotels where the key works all the electrics. Also the WiFi was certainly not good enough for such a grand hotel. Most times it was so low it was unusable and had to use my own mobile so couldn’t watch anything like Netflix. Neither things are major but definitely took the edge off the stay.

Trip up to Sierra Nevada for New Year’s Eve, a pleasant stay, ate in the hotel Italian restaurant, which worked well. Hotel sent up a bottle of cava and grapes, to see the new year in, which was a nice touch. Made the best of the current restrictions due to Covid.