Recemption desk staff very professional, attentive & accommodating. Resturant food quality, selection & service outstanding. Great location in heart of Ravenna city center. Highly recommend and not compensated at all for this review!

We loved the comfortable room and the history of the building. It was in the perfect location with plenty of dining, shops, and landmarks within easy walking distance. The staff was the friendliest we experienced in Europe. Highly recommend.

The staff was wonderful! I have Parkinson’s disease and they bent over backwards to ensure i got to the room safely. and even carrier bags for me! i would definitely stay here again!!!!’

We had the most amazing vacation staying here. The hotel is beautiful with amazing history. The restaurant was so great that we had dinner there every night. The staff is friendly and very helpful.

The staff is so kind. Room was a good size. Only complaint, which we did not bring to the staffs attention-due to our very short stay-was the a/c unit in my son’s room did not work very well. Other than that a perfect stay.

Excellent customer service from all staff. Staff were helpful with nearby attractions and ensuring breakfast ready each morning. Dinner at the restaurant was fabulous. Would highly recommend this hotel. Staff even made sure we had appropriate transportation to cruise pier.

If you're looking for an authentic Italian hotel experience with exceptional service and unforgettable charm, this is the perfect place. We would gladly return and highly recommend it to anyone visiting Italy. We were going on a cruise out of Ravenna and it was in a perfect location. 30 minute drive to the port. Restaurant was right there, food was great!

What a beautiful hotel! Such history, built in 1468! Frescos to admire! Our room was a beautiful suite with living room, spacious bedroom and 2 bath areas. The morning breakfast was delicious and the restaurant was fantastic. It’s a perfect location to walk to all the sites. Dora is so welcoming and gracious as the hotel manager making sure we had everything we needed. We spent 2 nights there but I wish it was longer!

Perfectly located near the heart of the city, everything is within walking distance. Clean room, lovely staff, great breakfast. We only had one night there before our cruise and it was a great place to stay. My only negative was the AC was not very cold at all.

Ok this place was incredible! 14th century frescos, beautiful rooms, Venetian glass chandeliers… it was like going back in time yet with all the amenities like big gorgeous bathroom and AC which was needed. Our room was HUGE with a king bed and nice sitting area. The staff were all SO great, helpful and incredibly welcoming. Breakfast was delicious every morning. Very close to everything you want to see. Very very clean. I think they need to replace the bed pillows as they were flat and uncomfortable… but I didn’t ask for others and I am sure they would have accommodated me because they were so wonderful.

Our stay at Albergo Cappello was excellent! We were there for just one night before boarding our cruise out of Ravenna. The room was nice, very cozy, and the personalized breakfast was wonderful. The staff took great care of us, even helping us change our shuttle to pick us up from the hotel instead of the nearby train station so we wouldn't have to lug our suitcases in the rain. I was very impressed with the hospitality. Did not have chance to try their wine bar but would in the future.

This is a very nice hotel in the heart of Ravenna. We would stay here again if ever in Ravenna. Staff was superb!

Location is great Staff is awesome and very accommodating. This place is a hidden gem. Centrally located!

Hotel is a little gem..location is perfect..Dora, at breakfast , was amazing...she made us feel welcome and she was so helpful..every member of staff was lovely..would recommend this hotel to everyone. Grazie Dora, un trattamento da Prima Classe. A presto.

This hotel was more like a B&B! The room was unbelieveabley wonderful! The staff was friendly,helpful, especially Dora and Daniella.

Room was large and clean. Very nice facilities. AC did not work and always at the top of my list when i book rooms, especially at this price point. They did give us a fan to help. Breakfast was simple and good. Bar was great. Would stay again.

Great stop over before a cruise.... lots of nice restaurants and shops nearby as well great neighborhood

We thoroughly enjoyed our stay in Ravenna and are grateful to the hotel staff who made us so welcome.

The location is the best thing about the place! Very central. The noise level was really high going on to the wee hours of the morning every night. Also the air conditioning didn’t work and leaving the window open only increased the noise. They should provide earplugs!

Very nice room in a historic building. The walls had remains of 15th Century frescos and 15’ ceilings. It was dated, but clean and quiet. The included breakfast was nice and cooked to order. The staff was very nice.