Staff was very frirndly! Location of hotel to the old town was great!

Clean room, great walking places, great balcony

Great space

Great location for everything Segovia Very clean and great parking

The lobby and terraces old , with dust and abandoned, the recepction staff amazing and kind , the breakfast the same every day and the staff that serves it , not qualified . The terrace dirty, gym in a basement good equipment but terrible space.

Our room was beautiful and the views unimaginable. The only problem was carrying our luggage up and down, since there is no elevator access from the hotel front desk to the elevator on the 1st level. That was extremely inconvenient for us. You can walk about 5 min and you’ll be in plaza mayor with dining options. I didn’t like the breakfast. You can find something better somewhere else.

Excelent hotel

It was pleasant Maria in reception so kind!

Well located, plenty of underground pay parking just few steps away… but two short sections of stairs make it not that comfortable if you are carrying big/heavy luggage

Great breakfast buffet, great secure parking garage with lift to reception and rooms. Nice spacious room, big balcony (but not much view).

Hotel is within the walled city , which means very close to everything.. easy to reach everything walking.. The room is very small, and I don't even know if there was a way to adjust the AC.. They must have had the heat on the night I stayed, because it was a little cold outside yet. yet ended up being very, very warm in the room.. had to open the the window to sleep. parking was included with the price that were on my, which was nice.. biggest complaint was breakfast.. That was also included, in hindsight, I wish it was not.. would have much rather paid for a decent breakfast.. first time I have not liked Iberian ham .. That quality was horrible.. the quality of the home breakfast was horrible.. service was very slow.. as I said before, I think it is better they do not offer breakfast, or if they do charge people and let them get decent food..

Beautiful property in a lovely historical part of the town. The room was a bit poky and noisy though. The neighbours walking along the corridor or the lift was very audible in our room.

The hotel is very charming and location was great. Breakfast was excellent. Highly recommend this hotel. Staff are very friendly and helpful. Enjoyed our 4 nights.

I choose this hotel because of the garage and the gym. When I arrived, they told me that there wasn’t space in the garage and the gym was out of service!

When we arrived they couldn't find our reservation and it was unpleasant. And the room we booked they insisted that the photos on Expedia were different and that you couldn't know exactly which room you were assigned to. That had never happened to me before!

The two times we stayed at the reception they couldn't find our reservation and told us it hadn't been made and the hotel didn't honor the room we rented. Both times we had chosen a room with a balcony and they didn't give it to us and told us it wasn't like that!

It was so close to everything

We had a number of issues with our room: the main one being the lack of soundproofing as we had the mechanism for the lifts right next to us on one side so heard them every time they were used; and the shower cubicle for the next door room was actually built into a corner of our room so those guests might as well have been showering in our room. Even just talking next door we could hear them clearly. We also felt that there should have been somewhere to get coffee or tea as there were no facilities in the room. The painters were in whilst we stayed so care was needed in the stair area and this should have been highlighted on booking. On the plus side breakfast was very good.

Easy access to city center and clean rooms. Didn’t like that there was not enough parking although they did allow us to unload suitcases and then go to nearby public parking. Although there is an elevator to rooms, there is no elevator near reception area so you had to lift luggage up and down the stairs.

I loved this cozy and warm hotel. They did everything to accommodate my needs on Christmas Day and that terrace view was everything and more!