9.6
Exceptional
From 1,006 reviews
Cleanliness

9.8

Room Comfort

9.2

Service and Facilites

9.8

Traveler Reviews Hotel Smeraldo

Number of reviews per page
20
40
Top reviews
Trent
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The location is PERFECT. You are STEPS away from a great cafe and one of the best bakeries in Rome! The staff was kind, attentive and extremely helpful! The breakfast was also a HUGE plus. There is a generous buffet and a wait staff that will take a coffee order for you. All included! Finally, you are really in the center of Rome and can walk to all of the major attractions in 10-30 minutes. If you're American like us, the room may be smaller than you're accustomed to, but it was well maintained and got the job done! HIGHLY recommend that you stay here!!! Being in that area was one of the highlights of our trip!
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Erlene
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a wonderful stay at Hotel Smeraldo. We arrived before noon. The hotel offered to hold our luggage until the room was ready. Staff offered us coffee during the check in process. They gave us a map and circled the areas we were interested in. The hotel is centrally located in the historical center. Everything is in walking distance. We booked a small room and it was small. The room was clean and looked newly renovated. The bathroom was modern and luxurious. Everything about this hotel was elevated. The breakfast buffet was amazing. Hot and cold foods, fresh fruit, eggs, meats, fresh bakery, etc. They had breakfast staff that took our coffee orders. The front lobby was always manned by several friendly helpful staff. We stayed 4 nights and would not hesitate to return.
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Wayne
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Top notch staff and breakfast. Room was pretty warm with no way to turn down the thermostat. Hotel is very close to everything for walking. In a vibrant area but somewhat noisy at night.
Shelly
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing
Kathy
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location, very clean hotel
ELIZABETH
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Fantastic Hotel right in the heart of Historic Rome.. Comfort Room was a good size but a little bit tired and could do with a paint... Bathroom was small but nice - although shower leaked everytime it was used... Bed was huge and comfy.. Towels, mini safe, kettle all suplied. Room was "cleaned" every day, but floor was never swept..just bed made and towel change, bathroom tidied.. Breakfast was fantastic, and front desk staff were very helpful and approachable.. requested late checkout and was given an extra hour which was really appreciated.. 2-3* Hotel in the best location and to just sleep and shower was ideal...
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Gerald
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Ideal location for exploring the city. Lovely hotel with really nice breakfast. Reception staff were very helpful.
Michael
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel was well-maintained and in a good location. The staff was incredibly helpful and kind, I can't recommend it highly enough!
Chanchamone
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff was great, room very clean and breakfast was good especially coffee
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff were awesome; everyone was extremely helpful. Excellent breakfast. Room was exceptionally clean. Phenomenal location for us.
Louise
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Brilliant location, short walking distance to all main sites,breakfast lovely, staff very nice especially leonardo
Olivia
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great experience, extremely helpful staff and a delicious breakfast. We would stay again!
Javier
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff, specially Leonardo, was excellent!
Gina
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Giorgio from the front desk was awesome! He was always ready to assist w/ anything we needed, from dinner recommendations, assistance w/ directions & arranging our ride to the airport. The specialty coffee w/ breakfast was a treat in the morning. We eat savory breakfast, w/c they did have, but we also loved the breakfast pastries from Roscioli. We were ready to start the day after each breakfast. It does help to not worry of where & what to eat first thing in the morning, although there are lots to choose from as you walk out of the hotel. We love to walk, we chose the hotel as its in the middle of everything we wanted to see & do. We walked to all the famous sites, except for our day trips to Florence & Venice where we took cabs to the Termini & Tiburtina stations, we walked everyday. Its less than 30min walk to the Colosseum, Piazza del Popolo, & the Vatican, 10mins to the Pantheon, less than 20 mins to the Trevi Fountain and less than 25 mins to the Spanish Steps. We didn't get to enjoy the rooftop bar as we were tired most nights that were back @ the hotel. We had 2 coupons for free Aperol but didnt get to use them, we left it on our hotel table, but couldnt find them when we were ready to use them on our last night. We think housekeeping may have accidentally discarded them. Overall, a nice hotel thats centrally located, but not in a very crowded noisy area.
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Ann
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean, comfortable room! Friendly, helpful staff, and so nany great amenities! Rooftop bar, delicious and generous breakfast buffet, central safe location—we walked everywhere. Lovely hotel!
William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room was very clean and the staff was friendly and helpful.
Kristina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

If visiting Rome, this is your hotel!
vivien
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Very helpful staff, nice. room, superb breakfast.
Danah
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We thoroughly enjoyed our stay at this amazing hotel! The staff - exceptional. Breakfast - exquisite. Thank you for making my mom’s birthday special. We will be back!
Donald
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

This is a clean, well appointed and centrally located hotel. While the rooms could be a little bigger, the location near the Pantheon, Piazza Navona and Campo dei Fiori makes it an excellent choice for a visit to Rome. The staff was uniformly helpful, and the breakfast was included within the room rate. I would book a stay in this hotel again.
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Number of reviews per page
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