Unfortunately my experience was not positive. The room felt very outdated and in need of renovation, with old furniture and carpeted floors throughout the hotel that gave it a worn, musty feel. The most concerning issue, however, is that after returning home I discovered a bed bug in my bed. While I cannot be absolutely certain it came from this hotel, the timing strongly suggests it. Bringing home a pest problem is extremely stressful, and it has completely overshadowed my stay.

Apparently this hotel is classed as being in the business district. It's about 2.5 miles from Old Town so no issue for me who likes to walk. Otherwise taxis are cheap enough but to avoid the tourist over charging, prebook and pay via Uber or Bolt so it's about 25-30 zloty rather than a steep 80 from others. Room was clean and beds comfortable thanks to thick toppers. Housekeeping was a little hit or miss. One day they came, one day they didn't until we got back on the evening and spoke to reception. I woulds have no issues in booking here again, especially for the price I paid.

Good.....late arrival at 0130 No problem 24 hour reception If you book poor service carriers like WIZZ air this is the temp arrival hotel for you Has pool!

Could do with a refurb. A bit dated. Stained carpets. Leaking bathroom towel rail. Having said that, it was adequate for price paid.

Sofa bed was dirty and had crumbs like it has never been cleaned. Room also smelled bad. Lots of noisy kids.

The room was super clean

Hotel was very clean with a good sized pool. Unfortunately I never got chance to take advantage of it. Rooms were a decent size with a bath and shower. Beds were comfortable and the room temperature was roughly 20 degrees without us having to adjust it. Towels were plentiful and our room was cleaned with freshly made beds everyday, Only issue we had was the location as it was about 15 minute taxi ride into centre. Wasn’t too bad as we used bolt taxi service which cost us 20 - 25 zloty (£5) as opposed to normal taxi 60 zloty (£12) Didn’t eat at hotel so can’t comment on the food.

Nice and clean. A bit small rooms. Great swimming pool and sauna.

Quality for the price

Fantastic breakfast buffet.

The water in the pool was quit cold but Overall our stay in the hotel was good

Safe

Large selection of food for breakfast. Clean and comfortable beds.

The hotel is not well maintained. The shower was broken, the door was broken in the shower and all the water was blown out. Really cold water in the pool, so we couldn't stay there for a few minutes, sauna didn't work at all. Not recommended

It was a pleasure staying in this hotel. I was pleasantly surprised by the cleanliness of the hotel and breakfast bar selection. Five star from my stay

Good breakfast. Poor internet connection.

The front desk staff were great, very helpful and kind. Bartender and wait staff were rude and without personality. The food, especially dinner was very below average.

great stay close to airport!

This by far from all hotels I stayed so far in this long trip to Europe, the best hotel. A breakfast like a 5 star hotel - excellent. Great staff, super clean, great location and easy access to transportation. I loved this hotel and I’ll recommend my family when visiting this beautiful city of Krakow.

Stayed here after flying from the US before we drove to friend’s house. Nice hotel, friendly staff and good rooms. Our staff spoke very good English. The breakfast was good, although different than American breakfast. I would arrange with the hotel about airport shuttle before arrival.