The hotel was excellent overall. The room was very clean, comfortable, and well maintained. The staff were friendly, professional, and always ready to help. The breakfast menu was fresh, tasty, and offered good options to start the day. The workspace was quiet and suitable for my needs, making the hotel a very good choice for business travel.

Great gym, SPA and breakfast!

Clean room, very nice staff, good breakfast.

You can see that hotel is old but it is very clean, nice breakfast

Very kind staff and services, pity the carpet of the corridors is outdated and quite dirty

A

We only stayed one night and the staff was very friendly, english speaking and helpful with transportation. But it is a dated hotel that is over represented in the photos. The room furnishings were very old and the a/c-heater did not work. The dials on it were missing and the none of the controls did anything. The toilet dripped water making the dripping sound all night. The safe did not function.

Clean and quiet. Room was a bit on the warm side.

Absolutely amazing ! Dreaming about the breakfast 😍

Clean room

Room was cean and comfortable. Staff friendy and helpful

Yes

This is by far the single worst place I have ever stayed at. For starters there was a sewer smell coming from the bathroom vanity, and this was at both rooms, we complained and nothing happened. the hotel was extremely dirty and very old, the carpet is stained all around. I also put some clothes for laundry service, it took 3 days ( which was my entire stay at the hotel) and when I asked for the laundry I was told it was the weekend and they don't do laundry till Monday (which was the day I checked out) One staff memner helped me and assured me that my laundry would be returned to the hotel by 7 am either washed or not. I only got 2 garments out of nearly 15 or 16 garments, so I had to check out and leave without them. I strongly advice that Expedia should not associate with this hotel anymore as it only diminish Expedia's reputation, and this is just my humble opinion

Location

The staff are really friendly and there are lots of areas to sit, work, eat and drink.

Good for business purpose

The staff was extremely polite and professional. Best experience I’ve had in a Romanian hotel! Rooms are large, bedding very comfortable. Bathrooms need a bit of TLC but water pressure was perfect and they are very clean. Breakfast was bountiful and healthy. Overall amazing stay.

Great location! Friendly staff and amazing breakfast options! We’ve been here 3 times as we like it here and highly recommend! The decor is quite unique with lots of opportunities for some interesting photos.

The reception people seems like they didn’t wanna be there. Arrived at 10:15 asked about food as the Lebanese restaurant was apparently open till midnight, however, at 10:20. They’ve told me the kitchen it is closed. I ask if there is any restaurant around and they’ve told me only a gas station or I should order with glovo. No room service available either. The rooms are very outdated in the bathroom very dirty specially the shower area.

Amazing hotel with super friendly staff, it was my second time staying with Phoenicia and definetely not my last ! Best hotel in Bucharest with amazing facilities