Nice hotel, expensive breakfest

Kleine Zimmer Keine Handtüscher für Sauna Fön funktionierte nicht

A wonderful hotel and a great find. I'll stay here again. The hotel was big, clean, modern and had all the amenities I needed. I arrived stressed and left relaxed. The spa was superb - one of the best I've stayed in. The food and breakfast was superb. Room was nice and clean. I was able to charge my car, for a price. OK, there were several things I had to pay for on top, but this didn't spoil my stay. Note to Hotel Manager - your front desk team were efficient, but a few smiles (not as extreme as Disneyland!) would add value for guests!

It’s funny I traveled for 34 days internationally and it was at this hotel where I have my only communication problem with the one of the people at the front desk. It eventually worked itself out, and of course, the issues really may not being able to speak German. The other thing is, I didn’t realize it was a big conference hotel so the amenities Reflected that but they were nice. I actually had two rooms and where mine was very nice. The other the other one was somewhat bargain basement and had no air-conditioning. Luckily the gentleman at the front desk who was definitely able to understand my concerns found us a different room that did have air conditioning and packed was a lot nicer. So I think this might be a hotel that gives online bookings some of the less favorable room so I would definitely read the prescription.

Decent enough property with professional staffs. The room I stayed in need updating and is not sound proof. €24 a day for parking is quite expensive.

Nice location for a conference.

This is a nice new property, good location and surroundings. Parking is underground and is relatively expensive

Great location

Unique property, we enjoyed the lake view.

Nice property a little bit out of the way but was worth it

As a couple on a few days stay at this hotel it had some pitfalls due to it being really a business hotel with a conference facility. The room was excellent, the staff were excellent as well (especially Reception) but when hordes of business guests arrive/eat/drink in the hotel it gets not very holidayish for us! Overall probably 7 out of 10 as Reception were so good at providing advice and tickets (yes Tram/train tickets) . Parking a bit pricey at 24Euros a day , but it was underground and secure. Location was excellent on the lake and the exterior bar gave great views over the water and many chairs for relaxing in. The Tram stop is just outside and takes you into Potsdam - a very nice town .

We had a very bad experience (also due to some bad luck, so our overall rating is better than our particular experience, which would only be 1 star). In detail: Good: The staff we interacted with tried to be helpful and the hotel has a cute huge teddy bear in the entrance area. Also, the room was clean at least. Bad: The hotel appears to be far away from 4 star standards. Minor issues include boring, uninspiring, small-ish rooms; lack of toothpaste (but sewing tools??); TV lacks settings (or they didn't work, it was way too bright when we watched the CL final in late evening); small shower; only two usable towels (for two people); pillows very low (although we realized later that other pillows would have been available in the lobby). The main issue for us was that we only booked the hotel to have a good night's sleep before a sporting competition in the early morning. However, we only had a terrible and short night because the room was uncomfortably hot as the AC didn't work; the duvets were way too thick (in particular for summer); necessarily keeping the door open to the shared balcony created noise (actually frogs were very loud the whole night) in addition to a potential security issue. Staff brought us a fan in the middle of the night which helped somewhat. I realize that these problems would not be as severe during winter. Our price of EUR 144 plus EUR 22 for breakfast (which we skipped to get a bit extra sleep in the cool morning) was absurd.

Leider war der Sauna und Wellnessbereich am Abreisetag nicht wie vorher telefonisch avisiert geöffnet. Sauna öffnet ab 10:00 Uhr. Abreise ist 11:00 Uhr.

Spa area is beautiful and peaceful. Nicest stainless steel pool, I have ever seen. Property is extremely clean. Breakfast buffet is amazing, so many healthy options. One of my best hotel experiences. Highly recommend, very affordable.

Sehr gut!

Die Lage des Hotels ist ruhig und schön. Der Wellnessbereich ist sehr gut. Das Essen im Restaurant ist ziemlich schlecht. Das Frühstück war nicht im Preis inbegriffen, obwohl es bei der Online-Buchung inbegriffen war, und das Preis-Leistungs-Verhältnis war ziemlich schlecht. Das Restaurantpersonal ist sehr freundlich.

The room I had overlooked a very noisy area where people drinking and shouting meant that the windows had to be kept closed in the evenings. This left the unairconditioned room very hot and uncomfortable. Staff were helpful, friendly and courteous. Meals were good with a variety of choices in their “Lemon” restaurant.

Great hotel. We needed a place to stay in the middle of a road trip. Our dog was with us and to take him out was a long journey. The hotel is huge and very spread out. This could not be our choice again.

I like the serenity. It was s cool and calm environment.Also very clean. The atmosphere was really good.

Clean, comfortable, friendly staff. We especially like the spa, sauna, pool, and massages. We definitely would come back for weekend getaways.