Hotel was ok, cleaning standards need to be improved, room servicing needs to be better and no AC in rooms just fans. There is no parking and you need to get a permit from the sister hotel, if they give it to you, permit cost £10 for day and expires at 1:30pm next day. Staff wer helpful at reception and bar, however drinks cost were high. Proximity to main areas was fantastic.

Beautiful building and features , great location however no on site parking , room was big and reasonably clean very dusty in areas cobwebs etc , no house keeping and some amenities were empty shower gel etc. Breakfast was excellent, Dinner disappointing

Room was ok but was quite far away and only stairs to access it. I had the buffet style meal at tea time and it was lovely with a good selection. Parking is a nightmare but it’s to be expected in a city centre.

Room was not clean, ı dont think cleaner check under bed and ı dont think they check dust, in the bath room shampoo bottle are very dusty, like weeks not been clean,room was smelled so bad(from bathroom)I have to go to tesco to get candles carpet and room spray, Staff was very helpful and nice, beach view beautiful, parking was close with £13 for 24hr

We had read mixed reviews but thought we’d give it a try for one night and judge for ourselves. Hotel is a stunning building but is definitely showing its age, however we found it clean fit for purpose. The room was clean and had everything we needed including fan, iron, ironing board, hairdryer. The outside terrace was nice, although we had to go to the downstairs bar to get a drink. We did not try the breakfast so cannot comment on that. The downstairs bar was nice with plenty of seating for groups small and large. I’d give it 9 out of 10 and would definitely go back again. Thank you!

Don’t let reception deceive you! It looks very nice but our room was absolutely dreadful. I understand it’s now a dated property in need of renovation but this was ridiculous. Worst nights sleep I’ve ever had. Floor was all uneven and the bed was rock hard and tilted to one side. The carpet was covered in stains, the desk was dirty and the kettle and cups left a lot to be desired. Now I understand at the coast you get seagulls but the racket through the night was like something I’ve never experienced. The staff were in the corridor banging a door from 7am every 2-3 minutes. I know sometimes you just need somewhere to sleep and shower but even this was pushing it! Not a minutes sleep to be had. Couldn’t wait to leave,

Top tip - don’t stay here! It’s filthy from top to bottom and the staff (including management) really don’t care. I chose a nice suite when we booked, upon arrival, it hadn’t been hoovered at all, there was food debris in all the button holes on the sofas, there were crumbs in the draws and urine in the toilet. When we reported this at reception, no apology, just told us to go back to the room, they would send housekeeping up, and we could tell her what was wrong! She shrugged it off and said, someone must have been in the room after I cleaned it! We left her to it and popped to the bar. When we went back up, the toilet was in a worst state than the first time! Reported this to reception again, still no apology but they begrudgingly changed our room. My husband directly asked the manager if this room was clean, and he said yes…. It wasn’t, dirty used towels in the bathroom and a whole bag of dirty swimming gear in the wardrobe. Reported this at reception, still no apology. Eventually they gave us complimentary breakfast, but don’t bother. Food sits out for hours, rarely topped up and two young staff members have no clue about speaking to the public. Honestly, save yourself a headache and book the premier inn.

The room was clean but a bit smaller than I am used to in The Royal. There is no parking at The Royal but there is paid for parking nearby. I didn't have a decent view. It was overlooking the middle square if the hotel.

Put in beach view got a roof

Old Victorian hotel that needs some work. We were placed in a small back room that even though was a non smoking room smelt of smoke - so much so all our clothes have gone straight in wash at home. The bathroom had dirt on floors, walls, soap scum mark around sink - didn’t appear clean at all, yet fresh towels etc. Horrible stains noted on side of cabinets, sweets stuck to back of door and carpet, chocolate melted onto desk in room. Have pictures of all these. Good job we were in and out in one night. Appreciate age of building meant it could do some updating but expect it at least to be clean.

Rooms were a bit dated, fan not working in room, (asked staff 3 times, but no replacement and as there is no aircon, was extremely humid and didn’t sleep well at all. Wouldn’t stay again.

Lovely big comfy bed. Whilst the room was clean and comfortable the decor was a bit tired. It was a hot day and the only method of cooling was a small fan and we couldnt open the windows. Also the curtain runners need sorting as we couldnt close one of the curtains properly Staff were friendly and efficient and breakfast was very good.

Really enjoyed our 1 night stay, lovely room and view, really welcoming and friendly staff, will definitely be back when back in the area ⭐️⭐️⭐️⭐️⭐️

We stayed in room 225, it was allround good, but its in ergent need of some venterlation and air-con. Due to the windows not opening, there was a fan in room but of no use it just cerculated hot air around the room.

Room was very poorly cleaned holes in walls Dust everywhere Cobwebs over windows which look like theyve never been cleaned Headboard had what looked like bodily fluids over it which resulted us to cleaning with a towel. Dead skin on bathroom floor Bathroom was dirty overall Room definitely didnt look like it was cleaned Looks lovely when you enter hotel but rooms are a different story Wouldn't off paid 120 paid for the stay. The staff are lovely and cant fault them.

We thought the hotel had improved from last time we came staff was very helpful and pleasant

The royal hotel was absolutely fantastic, clean hotel, clean room and everything you need. We even booked the facilities for a £6 each day pass which included gym, steam roo , sauna and pool which was brilliant ... The only 2 niggles and they are only niggles was sauna wasn't hot just mildly warm and the pool was really really salty, not with chlorine but salt and tasted absolutely vile if you got it in your mouth and swim gear ended up being white as there was that much in the pool

On arrival my husband was given a door key card not the actual key that was actually needed. He was stuck outside the room on the second floor because had had all the luggage and didn't want to lug it back downstairs. Room was very hot with no view but fortunately had a fan. Bed was comfortable and TV reception was very poor. Best I can do was our stay was 2 star.🙂‍↕️

Lovely overnight stay staff very helpful and friendly breakfast excellent in all a great time .

The hotel has lots of character and the evening entertainment was simple but enjoyable. Prices for drinks was a little pricy but what you would expect in a tourist place. We had a bit of a challenge with the rooms booked into a room and it was already occupied when we walked in this happened twice then we finally found a room that was empty. The room was clean at first glance bed very comfortable. But the bathroom smelt of sewage and there was thick black water coming up through shower plughole when we ran any water which kind of ruined the stay. Also the cuos in the room where dirty and kettle needed a descaled on it. Other than that for a quick stay it was pleasant and a very nice view over to the harbour.