We do love this hotel but this time we had a guest join us in the bar for a drink. He uses a disabled scooter; we realised how poor the hotel is for disabled guests - the lift was broken from outside so we had to fiddle ourselves to fix it. The disabled toilet is upstairs but the lifts said no scooters allowed. This is obviously a real problem for disabled guests. Honestly, lovely hotel, great staff but needs a few tweaks.

Seagulls with chick's on window ledge kept us awake . Also the metal springs in bed stuck through mattress and made sleeping uncomfortable.

The room served a purpose.

A lovely hotel overall. I had a sea view suite which was a surprise as I hadn’t booked one but the hotel had upgraded me to. Everywhere I went was clean and the staff were very approachable and friendly.

Standard room = way below basic Room was terrible, like stepping back iinto 1980. Bed gave us sore back, room was boiling hot but they did provide a fan which helped blow the warm air around the room. Shower cubicle tiny and did not have a shelf to hold my toiletries . Without a doubt this is the worst room I have ever stayed in and will not return.

Good for the price Breakfast was nice. Eat as much as you can . Room.good size. Would go again.

We booked the penthouse and on arrival paid the £197 immediately this was without breakfast. We got up to the room and it was ridiculously hot to the point you thought the heating was on full blast but wasn’t. We found one fan but it wasn’t enough we asked for a second and were told it’s one fan per room. We had no complimentary water which I though was standard, so we had to buy 3 plastic bottles which coat £8.50. There was an empty fridge in the room and the windows were crawling with insects both inside the room and outside and in between as they had two sets of windows. The balcony doors safety latch didn’t work so our little one nearly got out on to the roof. The room itself was filthy and too hot there is no air con at this hotel, the furniture was worn and broken. There was a light with no working bulb and other lights where you could see in to the loft with dust. It’s about as far away from a penthouse that you could imagine. For £200 a night I expected much more but at least to be clean to a decent standard. I didn’t realise it was a Britannia hotel until after I had booked, if I had know I would not have gone near it with their reputation however the photos I looked at on hotels.com looked really good clean quality place but on actual visiting it’s not accurate so the photos are either false or have been doctored. Extremely disappointed and a total waste of money the heat of the room was unbearable and we did not sleep much.

Room was tiny bathroom floor sloped away and the toilet seat had a mind of its own someone else disposable razor lett on floor behind the toilet tbf shower was ok .Mirror in bedroom was filthy looked like someone wiped it with a dirty cloth and tea stained still left on dresser only stayed two nights that was the first and will certainly be the last O and drinks in the bar were way over priced

Although an old building and in need of some TLC and upgrading in parts I love it here ( have stayed numerous times). The location is perfect as it’s close to the beach but also the town centre. The staff are always to hand in times of questions and queries.

Best part of the Hotel the staff friendly and welcoming . Personally would never stay again . The building is grand unfortunately time and the owners have not been kind to it. Very dated and neglected in parts. Appreciate that it’s a budget hotel but come on owners update the facilities. Paid £17:95 for a one course meal in the buffet restaurant was not worth it my opinion. So did not stay for breakfast had at a local cafe instead.

Comfortable room wit a sea view

Good hotel Needs a bit of tlc but it’s very old so to be expected Only bad thing some of the breakfast was a little cold

Pleasantly surprised, very spacious ,seems to have everything you need and most importantly was very clean. Thank you 😊

I booked this hotel for a long weekend break with my family. Due to a genuine emergency, I was unable to check in on the day of arrival. I messaged the hotel through Expedia in advance to explain the situation — they acknowledged my message regarding parking, but completely ignored my notice that I would not be arriving that day. When I arrived the following day, I was told my room had been given to someone else. The hotel had re-listed and re-sold my room without any notification or attempt to contact me. Despite showing up in person, I was refused a refund — meaning they effectively charged me twice for the same room while profiting from a new booking. This is both deeply disappointing and, I believe, unfair practice. Neither Expedia nor the hotel took any responsibility for the situation. I will not be returning to this hotel, and I would strongly caution others to consider how either party handles issues before booking

Awful hotel - in a poor state of repaIr and everything is chargeable inc. the so-called pool (actually more like a paddle pool!), even towels at the pool are charged at £2/towel! No hotel parking - buy a permit from the hotel at £10/permit or park at a nearby NCP car park for £6.50/day. Rooms are very basic with awful.views other than the sea view rooms - basic furniture, some mould in bathrooms and some cracked ceilingbtiles. Only good thing is the English breakfast and location by the sea.

Room very dirty and when you asked a staff member about it they said they couldn’t do anything about it smelt like mould and walking throw the hall ways up to the room 129 it had black things all over sealing and blood all over the small bed where my little boy would of slept and the food was cold when you sat down to eat it and egg was like eating rubber and cups had black all down the side of it? It wasn’t the worth the money I paid for it £370 and the window in the bath room didn’t open and it was like a death trap the hall ways getting to the rooms and cob webs all over the ceiling hanging down over bed and curtain and if you wanted a sleep in you couldn’t because all you heard was delivers coming and for a view out the window was dirty blankets and pillows left out side!

Absolutely outstanding

Staff was very welcoming and polite. The room was an utter disaster. Dirty walls, smashed door, ripped ceiling, tilted room especially the beds (our kid felt out of bed so tiled), black spots in bathroom, mismatched furniture, big gap under the door (10cm) and the chairs so dirty we where to disgusted to sit on it. The stairwell smelled of chlorine and the hallway was broken in may places. Also the grand entrance where on the ceiling the paint is falling off only held by spiderwebs. Mayor renovations needed!

This hotel was the worst one I have ever stayed in, I expect that it's an Old building, but the overall state of repair is shocking, when you exit the elevator to any floor you see white flakes of paint and wood at every opening, this I deduced was the wood work of the doorway, which was being battered by the wheeled baskets ,that is used for transporting the bed clothes and other parafenalia to and from the rooms, the windows were ill fitting and drafty the door was as if the norm was to prise it open with a screwdriver. The management should prioritise inspecting the place and ensuring that Old doesn't have to mean TATTY.

The pictures on hotels did not reflect the room . Apparantly the pictures of the standard room on hotels were of a suite . Although the staff tried their wasn’t availability . The hotel is tired and dated .