Overall Ratings & Reviews Holiday Inn Express & Suites CHICAGO WEST-O'HARE ARPT AREA by IHG, an IHG Hotel

It was nice and clean. Staying with them again soon thank you!

Everything was very good. will stay there again if my son goes to college in the area.

I thought they did a good job on the free breakfast, staff seemed friendly and things were clean for the most part. I also liked that it was very close to the zoo we went to. However the shower had some issues and after one shower, the bathroom floor and hall outside the bathroom flooded out horribly so I'm not sure if the drain was clogged or why that happened but it was my only complaint about our stay there

The hotel was nice mind you i was only there for one night but my room was great and very clean. Inly tbing i wish they had a plastic for for noodles i bought unless i missed them rhen oh well to me but the clerk that checked me in was attentive to the game he was on his phonehe still checked me on fine but the customer service could have been better.

Its in my neighborhood, so iknowand love the area

It was conveniently located about 10-15 minutes from downtown Chicago for our visit. There are alot of shopping and restaurants near by. The room was clean and comfortable, only odd thing was there wasn’t a phone in the room to call the front desk.

The location was very convenient

Friendly helpful staff

I booked this hotel so we could relax after we drove to Chicago for the day. I don't have a lot of money so of course I need one thats budget friendly but just because its budget friendly DOES NOT mean it should be run down and NASTY. Immediately upon walking in the front door was creaking like it needs some wd40 and that was my sign it wasn't going to be good. I checked in got my key to my room and when I got to my room I did an inspection as I always do when I stay in a hotel and upon my inspection I found a bed bug smushed and stuck to the bedding. Now I have a thing for clean sheets and that right there for ONE tells me they didnt bother changing the bedding or I wouldn't have found that and for two DO SOMETHING about bed bugs shut down and get it treated instead of just letting people sleep with that and risk taking it home. I took a picture of the evidence marched it up to the front desk and said we are not staying and instead of relaxing a bit I had to get back in my car and continue driving into the night to come back home. RIDICULOUS. I showed them the evidence but are they going to get pest control in and start treating?? trying to prevent?? Probably not. If i was a hotel owner id be ashamed people are spending hundreds of dollars even with their small children to stay in nasty....

Staff at check-in was very rude and impatient. No towels by pool and hot tub was closed. Water in shower and sink brown! Highway traffic very loud. Elevator very slow, clunky and lights were out. Website said adjoining rooms when we booked and we did not get this.

Clean, safe and affordable place to stay for the night.

Toilet & shower was leaking. In parkinglot near front enter

The stay was nice!

Nice, clean, good service.

Clean

Under construction and no wifi

The hotel is exceptionally nice.

The room was nice and clean. The facility was nice. Besides a little painting going on in the front lobby and the area was nice.

Very clean. Room was very nice. Area is safe and clean. Staff was just very unprofessional and hid in a room.

Super kind desk staff. I felt welcomed and glad to stay here.