Grade 2 protected, don’t be expect modcons, great staff, suffering in heat right now.

I can't really review this hotel because we didn't end up staying here. The hotel had no air conditioning and it was 97 degrees. I am older and can not stand the heat. The young lady that waited on me was great she was checking to see that under the circumstances they could refund me for the 4 night stay that I had reserved. I never heard back from anyone. I would like to talk to someone about this,

The staff were extremely helpful and friendly. The food and drinks were reasonable and good prices only thing I would say we had one of the rooms in the annex area and this needs updating with new carpets and fresh paint.

On arrival we were greeted with a genuine and sincere welcome by Hana . She had such a lovely smile and disposition we were instantly brightened up after our long journey from Crete. All the staff were friendly and helpful which made our stay memorable.

Stayed for one night, which happened to be the hottest night of the year. Not the hotels fault, but the window in the room would not open. Hotel did supply fans but made little difference. Major issue was after a night in a 30 degree room there was no water for a shower, or the toilet. Spoke to manager who was stressed but apologetic who said the mains were off due to an issue which he hoped would be fixed at some point…. We left quickly to find somewhere to shower and was asked at reception if we had a good night. When we said not really, the water was a major problem for us was told by receptionist that the water had only gone off 5 minutes ago ( it had been at least half an hour ) and didn’t see it as an issue. At no point was offered any rate reduction, offered another room or advice where to go for a shower, or even a proper apology.

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This was a very pleasant stay, staff were friendly and engaging and the location is well placed for Hungerford. I would recommend to all.

Very poor greeting- unmanned reception- wait half an hour for someone to deal with booking me in! Unacceptable- the guy behind the bar, is not trained to hand a key over! Absolute joke

Room was really nice. Love the biscuits and the water - nice touches. The room was very quiet.

The good breakfast was stop on. Good quality and well cooked. Very friendly staff. The hotel needs a good clean and refresh - everything was a bit dirty. This was a real shame because this place has so much potential. Charge a bit more and get the standards up. Parking is not a problem - very cheap pay for parking a two minute walk await. Good selection or draft in bar. Some nice restaurants within walking distance.

Booked a long due trip with the better half to celebrate our anniversary, the staff couldn’t have been more helpful! Beautiful room, great food and even a chilled bottle of bubbly waiting in the room for us!

On the main street. Good food. Large room and wet room. On checkinng in had a double assigned to us when it should have been a twin and then in the morning Housekeeping walked in without any announcement.

Breakfast service was slow as only one member of staff covering service. More staff to support would improve the situation.

Breakfast wasn't great. Hot drinks took ages, cooked breakfast came to the table before the hot drinks arrived, and COLD PLATES ??? Why any establishment serves breakfast on a stone cold plate always astounds me. Serve it on a warm plate. Also when laying up tables for breakfast use a cloth and spray to remove last nights drink spills.

Overall a great experience, the staff were extremely helpful and polite. First morning no fruit or yogurt at breakfast and second morning got our breakfasts completely wrong. The room was really nice and the bed very comfortable, I would definitely stay again.

Highly recommended. The staff were very helpful and friendly. Nice room, in good condition, nice furnishings and decor. No parking at this hotel, so I recommend using the Station Road car park and using the PayByPhone app as you cannot pay by traditional means (no pay and display machines here).

The staff were amazing, the room was clean and the food was tasty. It's located right in the heart of the town, so the antiques shops were moments away and I had a blast. There's a super convenient long term car park by the train station with a foot path that comes out right near the hotel so it was easy to park and bring bags in. Can't say enough about how lovely the staff were. It was a busy weekend and they were possibly understaffed but all did a great job.

Room was ok. Restaurant evening dinner was awful. Staff were drawn into a problem on another table forgetting about us!

Room was okay based on the price, creepy floor boards and not enough sound insulation between rooms - next door had a great night.

Great room with spotless en suite bathroom. Quiet and comfortable. Helpful staff. Upgraded room. Excellent breakfast & dinner on second night.