Overall Ratings & Reviews Shangri-La Wenzhou

Very friendly staffs

Fantastic hotel and excellent service

No help to get taxi Hard to get help

Amazing view, luxurious property with affordable price

Good hotel. close to everything

Hotel was great, clean and very comfortable. The reception manger Chris was super kindly and helpful for me. I’ll definitely come back the visit soon.

All amenities were gone... health club, bar, lounge, horizon club. All gone because of the coronavirus, BUT they still charged me full price for “horizon club with river view” not happy! I used to like this hotel but the management really let me down and I feel used and abused. Never going back there again!

This hotel is delightful from the minute you come through the doors. The lobby lounge area is enormous, elegant and comfortable. The breakfast buffet was expansive with fresh fruit, multiple juices and great variety in the cooked foods (though some hot foods were only just warm). The rooms were large with a lovely sitting area and a huge window to watch the light show on the mountains. The shower had nice water pressure and height. It is not a brand new modern hotel and we quite enjoyed the classic charm. The staff were very welcoming and helpful.

Very comfortable and good location! The hotel staff are very friendly and happy to help. The rooms are a little older than modern hotels however generally a great hotel for the location and print.

This hotel is dirty and dated. Very little English is spoken by the staff.

The property is well maintained and have the international standard that we get out of China. However the overall ambience and feel is lacking in warmth and cosiness. Not much of a entertainment in the hotel to keep us in the hotel . The breakfast ends at 10 am sharp and the staff is too efficient in clearing the buffet - so feel a bit rushed . In all is a good hotel stay . Total I stayed 9 nights - comfortable .

Still one of the best in terms of service in Wenzhou. Horizon club is nice

The hotel is new, has the best buffet I have ever had. Chinese, Japanese, Western, British, and Indian food all available for an amazing price. Gorgeous views of the waterfront and the spectacular light show on the opposing mountains.

Property is run down, I won’t stay here again. Disappointed !

Large comfortable rooms with all the amenities to get you rested and ready everyday.

Those taking swimming lessons use the pool. Guest cannot relax and enjoy the pool. Deposit of 1,000RMB which was swiped through my credit card was charged even if there was no use for the deposit. In other hotels, the deposit transaction is voided by the hotel, is not charged to credit card nor reflected in credit card transaction if unused. I checked my credit card and the 1,000 RMB was charged. No one explained this to me.

From arrival to departure, excellent staff, wonderful facilities, luxury with a smile. One of my very favourite hotels in China

best hotel in town a true 5 star!

Can't claim to be anything of an authority on Wenzhou having arrived late and left early. But it's a good place to get access to bullet trains travelling up/down the coastal region. The hotel is positioned sort of in-between the airport & rail station, but on the river, away from city centre. Not too much to do in the immediate vicinity, but who cares with such a nice hotel to enjoy. The staff were very helpful can capable assisting this foreigner with any arrangements. The room of course was excellent.

Enjoyable very clean efficient staff great location