Overall Ratings & Reviews Holiday Inn Express & Suites Monterrey Aeropuerto by IHG

Beautiful and Clean!

Check in time was not met. Had to wait and room was changed because elevator was not working. Had to carry luggage up the stairs, only had one person helping. Should have an additional elevator to use.

Ves extremely comfortable

The staff were friendly and courteous. The breakfast buffet had great options and the food was tasty. Great location for an overnight stay near the airport with complementary airport shuttle. The bedroom was not clean. Surfaces were dusty and the carpet extremely dirty. I noticed housekeeping staff sweeping the carpet, not vacuuming it. The shower curtain was moldy. I shared my recommendations for improved cleanliness with front desk staff.

From the room I selected and paid for I was not given that room. I selected a fits 5 people and was given one that only supported 4. I do recognize that the employees did put a twin size slide in bed but the space was to crowed for it. We sleep but not happy that I wasn’t given the room I paid for.

Thank you! Great overnight spot for early flights out of MTY.

Loved our stay with the exception of the pool not being filled up.

the room had a funny smell, ...

Good location

The lights and water went off in the middle of the night and it’s 10:00a.m and still without any accommodations. I cannot believe that there is no generator back up or other accommodations for guests. Very unsatisfied.

The staff were professional and helped me with my intermediate Spanish skills. I’m glad to know Spanish. Helps as this area is very local. It’s an outdated hotel, best thing was the complementary breakfast which was actually tasty and nutritious. But most of the hotel has an odor and not worth $120 a night. Yet there’s limited eateries near but not accessible with any public transit. I wouldn’t stay here if I am visiting next time unless it’s a lay over.

Building or some rooms are under construction but in all we its great..

Inside of the property could use some updating.

Only thing we didn’t like was our AC was broken

The room was very dirt and had a strong smell

Muy práctico por si ocupas algo cerca del aeropuerto.

Great hotel

Great as always! ⭐️⭐️⭐️⭐️⭐️

Great location for airport, clean, quiet and right next to an awesome bar and grill

Friendly check in. Love a washer/dryer on site. Very clean hotel. Thank you