Overall Ratings & Reviews Residence Inn Marriott Florence

Nice quiet room, well designed andlove the full sized fridge in suite.

Good accommodations. The furniture has seen better days but overall good condition. Bed was not as comfortable as most Marriotts but was decent.

Great location with lots of shopping and restaurants nearby. The room is very comfortable for our party of 5.

Great stay. Room great as was breakfast.

The room wasn't serviced during our three night stay but we were given clean towels and the staff was very friendly. Maintenance never came to light the fireplace but it wasn't essential to the stay. Great location.

Very quite and relaxing

Staff is wonderful & breakfast is delicious. The room is clean & comfortable. TV could use an update bc you can’t cast from prime or use any apps other than YouTube & Netflix

Had to change rooms 3 times. Ac didn’t work in first room and had garbage that was not cleaned. 2nd room the bed looked like it was slept in already and garbage in can and on floor. 3rd room had garbage in cans and only had 2 towels.

The breakfast staff were so friendly (the front desk could learn a thing or two from them about hospitality). I knew when booking that this was a pet-friendly hotel but I was happy to see that the room we were in, even though there were a few dog hairs on the sofa, didn’t appear to be worn from pets nor was there an odor of animals. The wonderful, “hidden gem” of this property was the beautiful Veterans Park directly behind the property with a walking path to it. I would certainly stay again.

I checked in my room it was flood on my sheets no one was there to redo my room the bathroom was not cleaned The front desk gave me stuff to make my bed up if I wanted to make my own bed up I would have stayed at home that checked to a hotel

The shower wasn't that good, water not hot enough, very low pressure

Clean hotel easy check in convenient

Clean and quiet. Especially during a very busy night

We had a wonderful time

Very clean atmosphere

Thermostat was broken an the room smelled like someone cooked peppers right before I arrived.

This was my first time staying at this hotel in Florence. I usually stay somewhere else with my family dog that I have been driving to and from Florida the last few years. The lady at the front desk was very nice. But the room smelled terrible. Again. I know pet friendly. But this was worse than any other dog friendly hotel I’ve stayed at. On top of it. My dog barked several times thru the night. Bc 5 doors down people were having a hotel room party till 4 am when I got up to do my second day of driving. Amazing how this was not stopped at all thru the night.

Great place! Hallway’s are blah and deceiving but the room we had was fantastic. Staff are superb

No parking for a coach Extremely bad experience at the reception If you pass by Expedia, for sure that you will have the wrong room you paid for and the girl at the reception is happy to tell you that roughly If you pay for 2 rooms , they won't give you 2 rooms close and not even at the same level It's not the standard of Marriott at all

Excellent customer service from the entire staff that we interacted with. The Breakfast staff was just wonderful, very friendly and most helpful. The Breakfast was just excellent. We plan to visit this hotel whenever we are in the Florence area. Excellent!