Overall Ratings & Reviews Fairfield Inn & Suites by Marriott West Kelowna

Internet was terrible. For the money charged I expected a better bed and it was difficult to get the room temperature set. Not a good hotel for the money would not stay there again

The rooms that we got were quite good and spacious, as well as clean. However, our room window fell on a busy road so we could hear traffic well into the night. Another issue was that the breakfast had very limited choices - there was no bread, toast or muffins, instead they had bagels which were not our preference. On the second day we got some muffins from the Walmart across the road for breakfast. I would have expected a bit more breakfast choices for what they are charging for the room.

I did not stay, Expedia did not the confirmation.

It was a great stay. Would definitely recommend to family and friends.

Staff was excellent. Beautiful hotel.

The staff was great and the hotel was clean and well decorated

Great place to be close to many wineries

Awesome

The room are worn and require cleaning audits. Dirty finger marks and sticky substances.

We had to ask them several times for extra towels since they kept bringing us too few. Also, the shower leaked pretty aggressively causing the whole floor to get wet.

Could be cleaner, bathtub drain would not stay open and the towels were very cheap.

Very clean and comfy. The staff are friendly as well. There are also lots of dining options around.

Property was very clean and staff were all friendly and professional!! We’ve enjoyed our stay and we’ll be back again soon!

Breakfast was excellent

There are no drawers in the room so you can not unpack your suitcase. If staying multiple nights this is very inconvenient. The hotel encourages guests to hang and reuse towels, but there is only one small towel rod in the bathroom.

Everything

I booked through Expedia weeks before my trip a 1 bedroom family suite. Upon check-in they only “could give me a 2 queen bed room; even though I had pre paid the room and had a confirmation email. Different excuses were supplied by the manager to both Expedia rep and I, making little to no sense. It was not lost on me that there was a young lady hockey tournament and several families in the hotel. It is my opinion that the hotel decided to move me without consent to accommodate the families and maximize their revenue. Not a trustworthy facility, and once you start off like this, the little things get noticed. Urine at the base of the toilet Long hairs on the ledge of the tub in plain site. Go ahead Marriot; call me out at any time if you think I’m lying. I have the pictures to prove it! Your money is possibly in jeopardy when dealing with this specific property. But don’t worry, the manager will gaslight you in telling you “the double queen room is nicer than the 1 bedroom suite” you paid for.

Well maintained, excellent front desk, housekeeping and kitchen service. Variety in breakfast will be very helpful. Location is very convenient with enough eating joints, Nature’s basket for groceries etc

Good location, clean and large room, comfortable bed, good breakfast.

Big an spacious rooms