I have traveled though the HAM airport for over 30 years, frequently staying at the Radisson Blu, Hamburg Airport hotel. Over the years, I have enjoyed the crisp, clear, effective German, front desk staff, solidifying my stay in Germany.
This time was very different. The German front desk staff had been replace by a middle eastern man and woman couple, that were clueless! First, they seemed to have some "interpersonal game" going on, that I had to ask them to stop. Second, she could not find my reservation, even though it was clearly booked. Third, she multiple times tried to up-sell me on breakfast, even though our flight was to depart, before their breakfast opened.
Radisson Blu management, if you are listening, please, please, please, bring back your German staff!!