Overall Ratings & Reviews Fairfield Inn & Suites by Marriott Dallas Plano/The Colony

Everything was top of the line customer service! We were treated amazing! Everyone was exceptional!!

We have a Good stay here the Breakfast was very GOOD will come back again for sure

The room was very comfortable and clean, staff was really nice! There’s dining options nearby. Would recommend!

Wonderfully clean. Breakfast way above average!

Staff was friendly, breakfast was very good and very clean.

The ladies at the front desk were so friendly.

Nice staff ,clean and real deal breakfast

Safe, quiet, friendly staff and lots of breakfast options. The only downside was the property needs renovated. Overall a great budget hotel.

My stay went well until I realized I was charged an additional $140 for my stay in error. Of course this is after I left and by the time I called there was no manager on site to reverse the charge. Absolutely ridiculous!

Nice hotel for 2 nights. A bit noisy outside at night .

Within 30 minutes after our arrival, the electricity went out, it had to do with the power complany, it wasn't anything the hotel could have fixed, however the internet did not come back on with the power. I called the front desk, they didn't really know it was a problem, theu sent an engineer up, he couldn't fix it, honestly he didn't really try. He said he was going to call and see what the problem was. He left ans came back about an hour later and said it wasn't the internet, it has something to do with the hotel. We never heard back from him, and still no internet. The next morning I called was was told that they are still trying to figure it out. I check again around 4, same thing. I called again about 8 and was told it would be back up by the end of the night. That didn't help. The next morning, still not working. The next thing that made me upset was that the maid knocked on the door at 8:30 and asked if we were going to be leaving soon. It was only 8:30 and we hadn't even gotten out of bed yet! She then came back at 10:45. Why did she keep coming back when check out isn't until noon. She was rude as well. By the way, we never had internet the whole weekend. It kind of messed up some so plans we had.

Tried to call and message to cancel. No one replied and i wasted my money.

Booked a 2 night stay (king room) and paid in advance. Our plans changed slightly, so I called the hotel to change to a double instead of a king and told them we wouldn't be in until noonish Friday. She informed me that she couldn't change the room that I had to do that through Expedia which I did. When I arrived Friday at noon, I was informed that the room had been released and my deposit was kept. I did finally receive a room after a lecture about calling first which I had done. The noise from the room above kept us awake most of the night. And that was with a sound machine. The next morning I was locked out of my room and had to get my key reactivated.

Over all we really enjoyed our stay, the bed was very hard and even though we stayed at the end of January, we found new year party supplies in our room. The breakfast was delicious and had a lot of variety.

Great stay - friendly staff, clean rooms, and great breakfast!

Was nice but loud upstairs person walking around a lot.

It was great

Close to where daughter lives.

My fiance and I loved this hotel. Staff was great! Room was great and clean! We loved the breakfast as well! We visit Dallas every year and we will most definitely be staying here again!

Very nice hotel, nice staff and yummy breakfast!!